Dynamic translation for fields in agent workspace

[Nitesh Balusu]

The dynamic translation button does not appear in Agent Workspace.

The translation buttons appear on native view like this:

But I cannot view the same buttons on the Agent workspace? I don't see anything in servicenow's docs.

Can someone help?

[Community Alums · Accepted solution]

Hi @Nitesh Balusu ,

If you do not have any default translator configuration, you cannot view the translate icon .

Translate the dynamically generated text for a field on Platform forms by enabling the field-level dynamic translation. You can translate the text based on the preferred language of a user​.

Before you begin

Role required: admin

Activate the Dynamic Translation plugin (com.glide.dynamic_translation).

About this task

Dynamic Translation supports only the following field types:

• String
• String (Full UTF-8)
• Multi Line Small Text Area
• Wide Text

Note:

• Following are the length limitations for translation service providers:

  • For Microsoft, the input text for translation cannot have more than 10000 characters including spaces. And the limit for the input text for detection is 50000. Fro more information, see Microsoft Documentation.
  • For IBM, the size of the input text cannot exceed 50KB. For more information, see IBM Documentation.
  • For Google, the recommended maximum length of each request is 5k characters. The maximum size of the input text cannot exceed 30K code points. For more information, see Google Documentation.
• You cannot translate a field on Agent Workspace forms.

Procedure

1. Navigate to any form. For example, an Incident form.
2. Right-click the required field and select Configure Dictionary.
3. In the Attributes related list, click New.
4. In the Dictionary Attribute form, fill the fields.

   Dictionary Attribute form fields

   Field	Value
   Attribute	Dynamic Translation Enabled
   Value	true

5. Click Submit.
6. Click Update.

   Dynamic translation for a field

   

   A translate icon  appears next to the field. The logged-in user can click this icon  to translate the text to the user's preferred language using the default translation service provider specified in the translator configurations. For information about error messages during translation, see Error messages in Dynamic Translation.

Here is the Doc :https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/dynamic-tr...

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Nitesh Balusu]

I have a default translator configured which is why I see it on the native view.

In the answer you posted, the last note says:

• You cannot translate a field on Agent Workspace forms.

Is that the issue? If it is, it's really strange that you can't translate fields on the workspace view, how would agents get translated data?

[Community Alums]

Hi @Nitesh Balusu ,

That's Correct!!Unfortunately as of now you cannot have this functionality on Agent Workspace .

i provided the doc to support what i said was correct.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Midikeri Naresh]

Did you got the answer. Please let me know