Email is not sent to cc field.

niveditakumari · ‎08-01-2023

Hi,

Please see below screenshot :

Please correct me to achieve it.

Regards,

Nivedita

Community Alums · ‎08-01-2023

Hi @niveditakumari ,

If "glide.email.test.user" property is set then ServiceNow only set the "To" Recipient in the Email Headers even if the configurations are for CC and BCC field over the script it will be disregarded.

If this property is set to empty value then we set To / CC / BCC as well. Please empty this property to achieve populating CC and BCC.

View solution in original post

Community Alums · ‎08-01-2023

Hi @niveditakumari ,

If "glide.email.test.user" property is set then ServiceNow only set the "To" Recipient in the Email Headers even if the configurations are for CC and BCC field over the script it will be disregarded.

If this property is set to empty value then we set To / CC / BCC as well. Please empty this property to achieve populating CC and BCC.

Kalyani Jangam1 · ‎08-01-2023

Hi @niveditakumari

If glide.email.test.user is empty then please check below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858325

Email addresses that are CC'd are not added to the recipients filed in the sys_email table. They are added to the copied field.

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