Resolved! Using ServiceNow for HR Recruitment
Hello, Is anyone using ServiceNow for the HR Recruitment process? So from processing applications, to arranging interviews and so on. Thanks in advance.David
Forum Posts
Predictive Intelligence Workbench-Missing Estimated Time to Resolve an HR Cases
Hi all, Please provide support for one strange situation:I want to configure and use into our instance the Predictive Intelligence Workbench for HR the Regression solution (ETTR). The Issue is that I can't find the solution template for ETTR under my...
when creating HR case will selecting HR service then particular HR service only few fields mandatory
Hi all,when creating HR case will selecting COE and HR service then particular HR service only few fields are mandatory. How could you do it?example: when selecting HR service is Direct Deposit Inquiry and COE: HR Payroll Case then Account number an...
Case Opened Notification condition
Hi, I am thinking to customize condition of notification for Case Open.OOTB notification will be sent when the record is inserted, active is true, transferred from is empty and universal request is empty.When HR agent create case in Agent workspace, ...
Lifecycle event one task closed cancelled
Hi @Sandeep Rajput ,There is one requirement as per HR Life cycle once case created & task & others activity will be created based on the container configuration. but if first task cancelled then next flow will not be triggered, can we handle through...
Connected Contect Redirecting to Wrong Page
Hello, I am working on the employee center portal right now. Underneath my IT topic, I want to add "Knowledge" which links to the knowledge base page kb_home. I set this up via connected content, but it is redirecting me to the wrong page. As you can...
How to display choice selected value"--None--" in List view
Hello All, I want to display as --None-- which is selected at the time of summitted of HR Case in the List view of the HR Case table.( This variable is a choice field with --None--) ThanksSam
How to change video source in video carousel of Service Portal?
There are youtube links for video carousel in Service Portal.I want to change it to some other source,as client's video is not available on Youtube. Do we have a way to change that?
HR Templates
Question:If an HR Agent changes the HR Service on an existing case, should the HR Template automatically be applied?Description:Employee submits a case HR Agent realizes that the employee submitted the wrong HR ServiceHR Agent changes the service on ...
copy variable editor to the cloned case
Hi experts, we have variable editor on a HR case.When we clone the HR case, the variable editor should be copied to the new record.How can we achieve this.?
Capturing Checklists in Update Sets for HR Service Migration
I want to move the HR service from the dev instance to the test instance, but the checklists on the HR service are not captured in the update set.How can I capture the checklists? Could you please provide a solution?Thanks
Survey Management - Need to auto-populate the questions on Load of a survey form
I need to auto populate the survey form on load of the survey form. The issue i faced is that, the questions don't have an backend name. So we cannot able to access the question in the script. Need help on this. Thanks in advance.
Implementing Anonymous Report Center as a Stand-Alone Feature
Hello Community,has anyone successfully implemented the Anonymous Report Center (ARC) as a stand-alone feature in their instance, as documented here? I'm looking to add this functionality without integrating it into other existing modules such as HRS...
Resolved! Description(rich_description) field is hidden when State is Closed complete or Cancelled.
Hello,Does anyone know what causes the Description(rich_description) field to be hidden when an Employee Relations case is either Closed complete or Cancelled (Active = false)? I have looked at UI Policies, ACL's, Client Scripts, and Business rules I...
Resolved! Catalog UI Policy - Expose Variables Based on Attribute of Reference Selection
Hello Community! Is it possible to script a catalog UI policy based on the selection in a reference variable? The design I'm trying to achieve is like this: Reference variable on sys_user "who is the employee involved?"User selects the employeeIf em...
