Resolved! Is it true that i need HTML skills to increase the font size on the campaign banner?
Is it true that i need HTML skills to increase the font size on the campaign banner? Increasing font size seems like it should be configurable?
Forum Posts
Checklist Item is not Visible in HR Template
Im trying to edit one of the items in this checklist. When Im Testing an HR Case those Checklist are visible .Now, when i tried to visit the HR Template to edit an item there those checklist are not there ?Am i missing a role? or is there another way...
Restrict Visibility of HR Knowledge Base Articles to Published Status in portal
How can I Restrict Visibility of HR Knowledge Base Articles to Published Status only(no Draft or Review state) in service portal for users with / without knowledge related roles
Resolved! hide empty variable in variable editor on record producer
hi i created a record producer and i want to show all variable value in my case form too, so i added variable editor. now my case form is also showing empty variable also, how can i remove empty field. these fields are mandatory, but it is working on...
Field styling in workspace
Hi, We're building out our first iteration of Workspace for HR and wondering how we can modify the field styling. For example, in our instance the form fields feel... flat/very basic: If I look in my PDI, the form looks much cleaner and something I w...
HR Employee Service Center Portal Picture
Hi Everyone! I am looking to change the picture on the Employee Service Center page, how would I do this?
Resolved! Approval UI Action in the HR agent workspace
Hi Community,Is it possible to have the Approve UI Action shown on the HR Agent Workspace, where the 'assigned to' on the HR Case can approve the HR task/case? Thanks,NN
User Record Data and HR Profile Data is not synced up for one old record
Hi Team, User data and HR Profile data is not synced up in one record,we mapped user(sys_user) title to position in HR Profile table(sn_hr_core_profile).-- I checked the script includes(hr_synchronize) and BR on HR profile table. Issues is in prod...
Semantic Search
Hi need help on semantic search if someone can point to some good articles and what is the level of effort required & implementation requirements for implementing semantic search
ServiceNow - Unknown To Known - Ep17 With HarneetSingh - HRSD Special: Session 1
It's time to make a comeback. After a fantastic experience with hashtag#know24, we're ready to transition from the unknown to the known once again. This time, I'm excited to present another learning session focused on a specific product of ServiceNow...
Washington - Configurable workspace - issue with Agent workspace not returning the existed HR cases
Hi All, We are in the migration process from Classic workspace to Configurable workspace. In agent workspace (Configurable workspace) while creating the case , after clicking the next button System suppose to show the existed cases with opened for , ...
In all ‘phone’ fields, there's country code +61 added, when there's no phone number provided.
Hi In Agent workspace for HR Case management, in records of HR Profiles, in all ‘phone’ fields, there's country code +61 added when there's no phone number provided in the data.If there is a value, then it's not there and the value is correct.Can som...
Transfer Chat to another queues
Hi When we want to transfer chat to another queues, we see the list of queues where no agent is available. Can we see only the queues where we have available agents?
ESC pro portal
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
Auto Assign HR case based on Alphabetical List
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...