Email notification not triggered

[abirakundu23]

Hi All / @Ankur Bawiskar / @Anil Lande ,

As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.

//Inbound Email action on table "sys_email".

var h_profile = new GlideRecord('sn_hr_core_profile');

    h_profile.addQuery('personal_email', email.origemail);

    h_profile.query();

    if (h_profile.next()) {

        if(h_profile.u_contractual_country == "IN"){

            gs.info("Inside true condition");

            gs.eventQueue('event name', current, email.origemail, '' );

        }

    }

Notification:

This event-based notification is not triggered. We received log about "Inside true condition".
Could you please guide me ? 

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[Eswar Chappa]

Hi @abirakundu23 Can you please check the event logs after triggering Notification event, For checking whether the event is triggering or not?

[abirakundu23]

Hi @Eswar Chappa,

I just checked in event log event is triggered. But notification is not triggered.

[Anil Lande]

Hi,

Did you find Parm1 value in event logs? It should not be empty.

[abirakundu23]

Hi @Anil Lande / @Eswar Chappa ,

Now i have tested again, event is fried, we passed the param 1, this also take correctly in Event log. However, notification not triggered.