Email notification not triggered

[abirakundu23]

Hi All / @Ankur Bawiskar / @Anil Lande ,

As per requirement have to send a mail simultaneously when inbound email action is triggered. Inbound email action triggered but event-based notification is not triggered.

//Inbound Email action on table "sys_email".

var h_profile = new GlideRecord('sn_hr_core_profile');

    h_profile.addQuery('personal_email', email.origemail);

    h_profile.query();

    if (h_profile.next()) {

        if(h_profile.u_contractual_country == "IN"){

            gs.info("Inside true condition");

            gs.eventQueue('event name', current, email.origemail, '' );

        }

    }

Notification:

This event-based notification is not triggered. We received log about "Inside true condition".
Could you please guide me ? 

[Sandeep Rajput · Accepted solution]

var ga = new GlideRecord('sn_hr_core_case');
if(ga.get('<sys_id of your case record>'))//pass sys_id of your case
{
gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
}

Also, please make sure that the email you are passing in param1 and 2 should be a valid email.

[Sandeep Rajput]

@abirakundu23 

[abirakundu23]

Hi @Sandeep Rajput ,

Checked 4 point, no pending emails. However, in event log i see the event is executed.

[Sandeep Rajput]

@abirakundu23 I recommend you to try trigging this event via a background script by providing a glide record in place of the current record and a hard coded email id in param1. See if this triggers an email.

[Anil Lande]

Hi @abirakundu23 

In your logs you have value for Parm2, but in your inbound action parm2 is blank.

Is it same script you are trying?

Can you please share the logs generated through inbound action script?

When you are testing it through background script are you passing the same values in Parm1?

Try using try-catch in your inbound action script and put more logs to track your script execution.

[abirakundu23]

hi @Sandeep Rajput ,

is the below code is sufficient ?

var ga = new GlideRecord('sn_hr_core_case');

gs.eventQueue('sn_hr_core.cmt.case.respond', ga, 'xyz.com','xyz.com');
However i blocked entire code logic & triggered that time also its work.