- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-21-2025 04:35 AM
Hello Community!
I have created email templates where I selected the Table as Employee Relations and added the condition:
HR Service = 'Report Misconduct'.
However, these email templates are appearing for all Employee Relations cases, even those where the HR Service is not Report Misconduct, in the Workspace email template section.
I need these templates to be displayed only for cases where the HR Service is 'Report Misconduct'.
Can anyone guide me on how to resolve this issue?
Thanks in advanced!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-19-2025 03:08 PM
I don't think that is how Email Templates are designed to work. Please check my reply to a similar question under this post: https://www.servicenow.com/community/hrsd-forum/email-client-template-condition-is-not-working-as-ex...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-21-2025 05:34 AM
please share the screenshots
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-10-2025 06:06 AM
Hi @Ankur Bawiskar Same issue I am also fined. Please find screenshot below
Condition i given here is HR service is employee travel visa request then only it should populate but for other services in same table it is populating for that hr service as well please find screenshot below
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-19-2025 03:08 PM
I don't think that is how Email Templates are designed to work. Please check my reply to a similar question under this post: https://www.servicenow.com/community/hrsd-forum/email-client-template-condition-is-not-working-as-ex...