Email Template Condition Not Working as Expected

[Unique45]

Hello Community!

I have created email templates where I selected the Table as Employee Relations and added the condition:
HR Service = 'Report Misconduct'.

However, these email templates are appearing for all Employee Relations cases, even those where the HR Service is not Report Misconduct, in the Workspace email template section.

I need these templates to be displayed only for cases where the HR Service is 'Report Misconduct'.

Can anyone guide me on how to resolve this issue?

Thanks in advanced!

[Ankur Bawiskar]

@Unique45 

please share the screenshots

[sakeenafath]

Hi @Ankur Bawiskar Same issue I am also fined. Please find screenshot below

Condition i given here is HR service is employee travel visa request then only it should populate but for other services in same table it is populating for that hr service as well please find screenshot below 

[Dennis Ford · Accepted solution]

I don't think that is how Email Templates are designed to work.  Please check my reply to a similar question under this post: https://www.servicenow.com/community/hrsd-forum/email-client-template-condition-is-not-working-as-ex...