Hello
I have a service set as "Show case to subject person"
When I open a case as SW person for NADJA in ESC I see "activity" attachments comments all this BLUE section:
Then I impersonate Nadja and I do not see BLUE section at all:
I checked my PDI and it works normally. Subject person see all.
In this instance the service set as "Show case to subject person" is set ok.
So where is the issue? Where to dig please?
Cheers
If you want the Subject person to see the same things as the Opened for, you can modify the applicable tabs' (e.g., Activity, Attachments, Additional Details) visible conditions to include the Subject person.
Ok tabs I'm able to put back to user, that's cool.
BTW. do you know maybe Susan how to bring those data? Which config is this?
Description...
Because I got this empty 🙂
Please advise 🙂
