How to restrict comments not get added when knowledge article is attached in hr agent workspace

[sri vijaya]

Hi

when agent attaches a knowledge article in HR case in HR agent workspace, the additional comments also getting updated by the knowledge article name 

So this should not occur for us in our requirement

When attach knowledge article is clicked, we want knowledge article to attach to case without additional comments being updated

please help me to resolve this issue

@Sandeep Rajput @Dr Atul G- LNG @Ravi Gaurav 

[Mark Manders]

Even though I wasn't asked (why tag people in questions? don't you want others to answer?), there is a BR on the task_rel_kb table setting the info in the journal field.

[sri vijaya]

Hi @Mark Manders 

Thanks for the reply

but in that business rule there is only work_notes filed is settingup

but in our case additional comments are added, we have to restrict the additional comments being added

[Dr Atul G- LNG]

Hi @sri vijaya 

This is expected behaviour, when any knowledge get attached that goes to customer/ caller as well.