Favorites functionality in service portal

[Naveenadevi S]

Hi,

I can see favorites functionality in record producer and knowledge article. I want this function to implement on quick link table in portal. How can I achieve this?. Thanks in advance

[johnstein]

Agreed. Would be great to allow users to favorite quick links from the Quick Links OOTB widget.

[Wessel van Enk]

Hi,

You would need to copy the Quick Link widget and add the logic of the favorite's widget into the code.
The same code has been added in the RP & KB widgets:

But please note, this would be customization. 

[Palak5]

To implement a favorites functionality on the Quick Links table in the Service Portal, similar to how it's done with Record Producers and Knowledge Articles, you’ll need to follow a custom approach since the out-of-the-box functionality for favorites does not apply directly to Quick Links.