Tracking external quick links
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12-16-2024 06:23 AM
Is it true that we are unable to track external links on ServiceNow? That we can only track quick links internal to ServiceNow?
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12-17-2024 10:33 AM
Unfortunately user experience analytics does not allow us to see who is clicking on external links that we add to knowledge articles and custom widgets. We can see page navigation but not clicks to external sites.
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12-17-2024 10:52 AM
That is unfortunate. We are implementing Workday and deep linking to WD in our knowledge articles in addition to the option of opening a case. Will approach it from the WD perspective and maybe they are more equipped to track traffic. thanks!