Tracking external quick links

gmh2113a
Tera Contributor

Is it true that we are unable to track external links on ServiceNow?    That we can only track quick links internal to ServiceNow?  

2 REPLIES 2

Palak5
Tera Contributor

Unfortunately user experience analytics does not allow us to see who is clicking on external links that we add to knowledge articles and custom widgets. We can see page navigation but not clicks to external sites. 

gmh2113a
Tera Contributor

That is unfortunate.  We are implementing Workday and deep linking to WD in our knowledge articles in addition to the option of opening a case.   Will approach it from the WD perspective and maybe they are more equipped to track traffic.  thanks!