Global search in HR Agent Workspace not displaying results for some users?

[Dario Idrovo1]

I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below)

If I search for "payroll support" as a manager or an admin, I get results for HR Cases, knowledge, etc...

If I do the same while impersonating somebody without a manager or admin role, I get zero results as shown below. 

[John Zhang1 · Accepted solution]

You do the following steps for your requirement:

1)  Create 1 read ACL in workspace scope with 'sn_hr_core.case_writer'  or  'sn_hr_core..basic'role for the sys_search_source and

2) Create 1 read ACL in workspace scope with 'sn_hr_core.case_writer' or  'sn_hr_core.basic'role for the m2m_search_context_config_search_source tables

3) Do a cache.do

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct

[Dario Idrovo1]

Thank you! That worked like magic! I had initially created an ACL on the Global Search Config table, which did not work. But your suggestion worked 100%