hi Allwe have a case , where users are getting notifications on their mobile mentioning, An onboarding activity is overdue. but when they click it says no data available Can we see where and how these notifications are configured ( for MOBILE - esp ...
Hello,We're in the process of migrating from Classic HR Agent Workspace to Configurable Workspace, and most forms and layouts moved over smoothly using Engine App Studio. However, I need help creating custom buttons—specifically, a 'Cancel,' 'Close C...
I want to disable the "Email" from activity stream in HR Agent workspace , if can hide it partially that would be great , or permanent disability is also fine.I have already Disable "Compose Email" UI Action still this is coming.
Hello everyone,I got the following error that when I open a Service Catalog such as Record Producer on Portal ESC, the name of the tab displays %name as shown below. Does anyone know how to fix this problem? Please help me.Thank you so much.
Hi Everyone,We have an UI Action "Create HR Case" on Interaction form in our Agent Workspace for HR Case management.Currently, clicking on this UI Action redirects the user to HR Case Creation page with "Opened For" & "Subject Person" values auto pop...
The case form and SLA component are not display all the details; they only show as remaining, No chart or time
Hi there, Did anyone faced the same issue around dashboard you created (and have full control to it) in Analytics platform dashboard builder, and want to access it to the dashboards section on HR Agent Workspace (new in the latest plugin). I only see...
Hello Everyone,Good Day!I've a requirement to add the new activity and remove the oob activities in new hire activity set.configured the new activity like Doc1, doc2, doc3, but unable to inactive the oob activties.I want to inactive/remove the actict...
Hello! According to ServiceNow docs, we should be able to:a) Assign a tag from the list view using inline field editingb) Assign a tag from a list using the action menuc) Assign a tag from the list context menu However, we've noticed that in Agent Wo...
Hi All, We have recently encountered an issue in our project where the "Assigned to" field of the HR Case is being repeatedly assigned a value, even when the "Assignment Group" remains unchanged. The value being assigned is the result obtained from t...
Hi Developers,I have a requirement where, when an attachment is added to an HR case, a notification needs to be sent to the user who opened the case. The notification should include the actual attachment, not just a link.To implement this, I created ...
Hi All, Can anyone please help me on below query,I want to create a HR task using flow designerI have 4 tasks below, this tasks should create sequentially1, A2, B3, C4, DIf 'A' HR task state is closed in complete, then create B HR task, If B HR task ...
In Human Resources app Click on Create New case link in the Left Nav. Create New case form will be displayed Select the Employee and Go to the Related lists at the bottom of the form " Cases for Opened for" tab will be displayed under Related Case in...
Hi All, For our Lifecycle Event Case we are assigning out a Task with Acknowledgement Type of Submit a Catalog item. I have configured the catalog item but when testing, I find that nothing submitted in the Catalog Item is written to the form. I hav...
Hello All, Is it possible to configure a Lifecycle case based off a field from HR Profile? Our goal is to have the opened_for user to be a field on HR Profile, but I can't seem to find where that is configured. I have a feeling it is in the Event Typ...
