INSERT PDF IMAGE TO KNOWLEDGE ARTICLE
Hello All, Please I am trying to Insert PDF Image into Knowledge Article but it is not recognizing image in PDF, Anyone had this challenge before
Forum Posts
Foreign manager access to knowledge articles
Hello All, Please help to get the answer of below query: Can manager with direct reports in more than one country should be able to see the knowledge articles from the country of their direct report, We have had managers raise concerns that they are ...
HR Case Management or IT Service Management
Hello! I am looking for feedback to see what other organizations are doing to support backend HR Systems. We are currently on Quebec. We will be upgrading to San Diego in mid May. We are licensed for ITSM Pro and HR Service Delivery Pro. Background:...
What happens with HR Task when due date expires?
Hi,I would like to understand what the OOTB process is when the due date is reached on HR Task.Once we set the due date in HR task and due date is expired , we see in the portal that the task is overdue. State of HR Task remains "Work in progress". W...
Knowledge articles
Hi All,We have knowledge articles restricted based on country where they are from(put hr criteria on can read) , few user wanted to have access to all articles so i created a user criteria on put in can read but it did not work , if i put the user cr...
Activity Set is completing even though Activity is still open in Playbook
Hi Everyone,I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the H...
Resolved! On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions
On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions. Is their we can customize this to achive the need.
Hide Day3 activity set if there is no activities in it for user on esc portal
Hello, Hide the "Activity Sets" under the "Tasks/To Dos" tab in the ESC Portal based on the following conditions:If the user has no activities under the "Day3 Activity Set," it should not be visible to them.If the user has activities under the "Day3 ...
Cannot access sn_cd_content_visibility duo to ACL restriction in HR Agent Workspace
Hi everyone, how are you all? I'm stuck.. I am trying to create a schedule content via Workspace and a 'Security constrains prevent access to requested page' warning appears:This appears like this when I try to create it via Workspace. Via normal bac...
script include for loged user for manager display his employees if employee is also manger display
script include for logged user is manager display his employees if employee is also manger display his employees also display.
Email activity in lifecycle event case.
Hi Team, I have an activity set that contains only one activity, which is "Email." 1) When I raise a case for a lifecycle event, this activity set gets triggered, and I can see the email log. However, if I open an HR_LE case in the backend table, the...
Campaign Content
I am trying to create a campaign content with content type as Microsoft teams but unable to add text for the content. How can this be done? Thanks in advance!!
Component not getting mandatory when configured from UI builder
On Agent workspace, when we transfer a case we get a pop to add hr service and transfer type, in that same pop up we configured a custom input component and when data added in this component will be added to a field on the form. We want to make this ...
What happens if we remove the auto creation of HR profiles functionality
Hi, I got a requirement to remove the auto creation of HR profiles when a case has been opened on other user's behalf. I found a BR is responsible for this auto creation and hence I deactivated it. Now, I just want to make sure, will there be any con...
Resolved! What is Journey Accelerator.
Hi, What is Journey Accelerator. What is manager checklist for departing employee an dhow to use journeys. Can anyone please help me with documents for that. Regards, Nivedita
