Help Needed with Virtual Agent Attachment Handling in Workday Integration

brown9394
Tera Expert

‎09-23-2024 01:30 PM

Hello experts, 

 

I’m working on a use case where we need to allow users to upload documents (birth certificate, driver's license, etc.) through Virtual Agent, which are then sent to Workday as part of a user profile change process. Users may upload these documents in these formats -- .png, .jpeg, and .pdf.

 

So far I've created a sub-flow in Flow Designer to handle the file upload process, and mapped the sub-flow to an action utility within the VA topic to pass the attachment from the VA to Workday.


While the sub-flow seems to be receiving the file info from the VA, the attachment is not making it to Workday as expected. We have not yet tried the Workday HR Spoke, however, we need the attachment piece resolved first.

 

  1. Has anyone successfully implemented a similar VA-to-Workday file upload integration?
  2. Are there any best practices or specific configurations we should check regarding attachments in VA or sub-flows?
  3. Does anyone know if Workday requires a specific format (like base64 encoding) when sending file attachments via API?

Any insights or recommendations would be greatly appreciated!

 

Thanks in advance!

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ChellaMaruC
Tera Contributor

‎03-03-2025 01:21 AM

yes the file needs to be converted to Base64 before being sent to workday

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