Help with accessing Catalog Item variables from Document Template

[Jeff137]

Problem

I have created a Catalog Item on the sn_hr_core_case_workforce_admin table to collect values from a user for populating into a Document Template. I have created an HTML Document Template on the sn_hr_core_case_workforce_admin table, referencing the variables as ${variables.variable_names}. When using the preview function against a record produced from the catalog item, the values show as empty.

Troubleshooting

• Using ${current.variables.variable_name} displays the text only, like the placeholder_start_date string.
• Using a background/fix script, I have verified the variables exist and are readable.
• No known related pending cross-scope access requests
• Created additional cases to test against

Is there any known issue with this planned design? Can anyone provide advice on how to resolve this issue?

Thank you.

[Ankur Bawiskar]

@Jeff137 

Can you share what did you configure?

[Jeff137]

Hey Ankur. Thank you for your question.

I have created a catalog item with several variables. I have created a document template that references variables from the catalog item in the ${variables.variable_name} format. I have then attempted to verify read access to the variables for the document template by using the preview function and entering a record produced from the catalog item. The values are not displayed in the preview as illustrated in the screenshot in OP.

Can you elaborate on what further details I can provide to troubleshoot the issue?

[Ankur Bawiskar]

@Jeff137 

it should work fine provided those variables are not part of any MRVS

check this link

Adding variables to the body of a HR Document Template breaks its preview