Hi Community, How can we add the related list field in HR case creation

Nana5
Mega Guru

Hi All,

 How to add the field in related list in search page .Please find the screen shot.Thanks is advance.

find_real_file.png

 

Thanks

1 ACCEPTED SOLUTION

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

You are correct that you cannot edit it directly from the UI page.  Below are steps to help you configure.

  1. Navigate to the HR Case table [sn_hr_core_case]
  2. From the context menu, choose List Layout.
    find_real_file.png
  3. Change the View name drop-down to Default (not Default view).  If you don't see Default as an option, select New... and create a new view called Default.
    find_real_file.png
  4. Add the fields you want displayed in the list view from the slushbucket above and save the view.
  5. Test the view by creating a new case.

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11 REPLIES 11

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

The new case creation screen (introduced in Kingston) that you are referring to uses a related list layout called "default".  If you wanted to change the view of the layout on this screen, you can create or edit the list layout named "default" for the sn_hr_core_case table and configure it appropriately based on the columns you want visible.

Hi Kiel,

  Thanks for the update. Can you please elaborate bit more, like steps so it would be great.

 

Thanks

Hi Kiel,

  Here i don't need to create any view just one column need to add as how we are adding in List layout. But its UI page so i am unable to find the way.

 

Thanks

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

You are correct that you cannot edit it directly from the UI page.  Below are steps to help you configure.

  1. Navigate to the HR Case table [sn_hr_core_case]
  2. From the context menu, choose List Layout.
    find_real_file.png
  3. Change the View name drop-down to Default (not Default view).  If you don't see Default as an option, select New... and create a new view called Default.
    find_real_file.png
  4. Add the fields you want displayed in the list view from the slushbucket above and save the view.
  5. Test the view by creating a new case.

Thanks for help Kiel. Its working as expected.

 

Thanks