Ai search
Hi All,We have ai search source on our portal when users type a specific word it should redirect to my request page on the portal. Thanks in advance
Forum Posts
Resolved! Lifecycle Event on a HR Total Rewards Case COE : Change Default Evaluation interval
Hello, I would like to use the Condition with Event BR (Demo) business rule to trigger an evaluation of my activity set faster. Default Evaluation interval is 4 hours.https://www.servicenow.com/docs/bundle/xanadu-employee-service-management/page/...
Lifecycle Event Properties list empty
Hello, When I navigate to All > Lifecycle Events > Administration > Properties, the Properties List is empty.I need to change the value of sn_hr_le.All activity set closure timer propertie. Thanks for your help,Regards,Paul S.
Agent Workspace for HR Case Management help - updating the At a Glance view
Good day!Would anyone be willing to assist me? I’m working in Agent Workspace for HR Case Management and trying to figure out how to update the At a Glance view. Specifically, I’d like to add both the User Title (from the User record) and the HR Pro...
Want to copy the attachments from parent to child case
I want to know that if we have 5 attachments in parent case and I need an ability to select and copy only 2 out of 5 attachments into child case. Is It possible?
HRSD Integrations REST API OOB
Dear Friends,I’m looking for some help into HRSD REST API for our third-party application. They would like to explore and utilize our full HRSD Applications.Looking OOB REST API’s where we can expose our Catalogs and categories.REST API OOB where we ...
Use case for Robust Transform map.
Hi, Use case for Robust Transform map. I'm exploring Robust Transform map. Can anyone please tell use case and step by step implementation for Robust Transform map in personal developer instance. Regards, Nivedita
Could not find a record in user_criteria for column related_user_criteria referenced in this update
How to Solve this issue while moving update set to another instance?I created a user criteria from HR criteria and then deleted that user criteria as HR condition was enough to handle it. What to do now?
Resolved! Possible Bug in Document Template – Unable to Delete Header Image
Hi All,Recently, while working with Document Templates, I encountered an issue that I initially thought was specific to our instance. However, after replicating the same steps in my Personal Developer Instance, I noticed the issue persists there as w...
Not able to update Opened for on HR case via business rule.
Hi Community, We have a before insert business rule in place that sets Opened for same as Subject person value when the case is created using integration. It was working fine till few days back, but not it sets Created By value in Opened for field in...
While i am going to create new hr case from hr agent workspace I getting error.
when i try to create new hr case from hr agent workspace i am getting error message even though those fields are filled and added in the form layout of hr case for default view and workspace uib view.Recently stage is cloned from prod and also stage ...
HRSD - List Style
We have a custom check box (Needs Attention) created in the HR Case table . When ever the flag is True , I want that record to be display is Orange color , i.e the background of the record on the list view , in orange color.
Resolved! Business rule and ACL are effeting the portal.
loged in user belongs to HR_Marelli_CN group user can able to view the HR case from List view and China user region user can't see the EMEA region user HR cases. this the requiremet i have wrote the BR for below code. but it is efeting in HR Portal e...
Some Questions on Case Management - HRSD. Thanks everyone in advance
Greeting folks, I am making a business Case and need to do some primary research in order to understand real time utility of Case Management Module under HRSD.I'll be really grateful, if you could answer these: Questions:What specific feature or func...
