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approver of hr case cannot see variable details on esc portal

Hello, I have a HR service, where I am generating an approval for the subject person's manager through workflow. The record producer has bunch of variables. When the request is submitted, the HR case gets generated as expected with an approval.The ap...

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Kalyani35 by Tera Guru
  • 1337 Views
  • 4 replies
  • 0 helpfuls

UI Action - Format for Configurable Workspace

Hi everyone, In a UI action I am checking the Format for Configurable Workspace box so that it can be used in workspace. I captured the UI action in an update set but this selection is not getting captured in my update set, can anyone let me know if ...

Simanta by Tera Contributor
  • 1433 Views
  • 3 replies
  • 5 helpfuls

Resolved! Details tab configuration on portal

Hi, In the HR Service I have configured both fields as follows:Default for opened for/approverDefault for subject person/task assigned to   In record producer in ESC I select "opened for" as logged in user (for example System admin), I see on the det...

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miro2 by Mega Sage
  • 1436 Views
  • 8 replies
  • 4 helpfuls

Find 'Submit' button on 'Try it' page - record producer

Hi everyone, When I access a record producer and click 'Try it' this is what appears to me: I want to change redirect of that 'Submit' button on the bottom right. Where can I find that submit button? Thanks and regards!

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rafas_10 by Tera Guru
  • 254 Views
  • 4 replies
  • 0 helpfuls

Resolved! Help on dependency HRSD tables

Hi,I have a requirement for HRSD as Universal Record End User submits the case --> HR Case created --> Multiple assignment groups wants to work on single Case (we dont want to use child case) --> and for that multiple assignment group we have multipl...

mania by Tera Contributor
  • 610 Views
  • 4 replies
  • 1 helpfuls

Resolved! Using checklist template in HR agent workspace

Currently in HR agent workspace you cannot select a checklist template nor you have the option to save your created checklist as a template. I was able to create a custom solution where you can apply the checklist template by selecting the template f...

COE Security Policy Not Working

I have created a COE security policy identical to the below on each of our COE tables. When I impersonate a user in one of these groups to test the policies, the user can still see all cases. What am I doing wrong?  

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tworzala by Tera Contributor
  • 736 Views
  • 8 replies
  • 0 helpfuls

Flow is not getting triggered on scheduled time

Hi A scheduled flow is not triggering after Xanadu upgradation. All the exicution are working properly but only flow is not getting triggered.  Please fallow attached image for reference. Please help me with this. Thank you.  @Allen Andreas @Pradeep ...

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Tags are not visible

When I navigated to List View and pulled Tags in as a column and received the error.Alsoin Tags column not able to see tags in AWS.Can someone help me?   Thanks in advance. 

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ShahidaM by Tera Contributor
  • 351 Views
  • 3 replies
  • 0 helpfuls

SAM Foundation

Hello all, Can SAM foundation plugin achieve these below, atleast to extent of the features shown below, even a workaround would help. 1. Should be able to capture installed software.2. Should be able to capture installed and utilized software.3. Sho...

Mansor2 by Tera Contributor
  • 215 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show Worknotes for a particular group

"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?

Community Alums by Community Alums  
  • 722 Views
  • 14 replies
  • 2 helpfuls