Hi Community, How can we add the related list field in HR case creation

Nana5
Mega Guru

Hi All,

 How to add the field in related list in search page .Please find the screen shot.Thanks is advance.

find_real_file.png

 

Thanks

1 ACCEPTED SOLUTION

Kiel Sanders
ServiceNow Employee
ServiceNow Employee

You are correct that you cannot edit it directly from the UI page.  Below are steps to help you configure.

  1. Navigate to the HR Case table [sn_hr_core_case]
  2. From the context menu, choose List Layout.
    find_real_file.png
  3. Change the View name drop-down to Default (not Default view).  If you don't see Default as an option, select New... and create a new view called Default.
    find_real_file.png
  4. Add the fields you want displayed in the list view from the slushbucket above and save the view.
  5. Test the view by creating a new case.

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11 REPLIES 11

Hi Kiel,

  Actually Default view was only available, so earlier i was trying with that but as per you when i created default view and capture the Column name and now its working as expected. thanks for your help 🙂

Tarun Gupta2
Kilo Contributor

Can I change the default filter on the related list on Case Creation page?