High Level steps to implement HRSD

[Loe]

We are going to implement HRSD for our HR department.  Can any expert give us what are high level steps for HRSD implementation?

[Mark Roethof]

Hi there,

Have you had a look at ServiceNow Customer Success Center? Some great resources there, example workshop documents, standard stories, etc, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[John Zhang1 · Accepted solution]

Hi Loe

My team implemented HRSD two years ago.   I would like to share some with you.

1. Defining HR Operating Service Model (HR Taxonomy) for HR Services of each COE.
2. Configure HR Operating Service Model for all COEs defined for your company
3. Design and implementing HR Case, which is a parent for all COE cases
4. Implementing HR catalog items based on HR Taxonomy framework defined for your company
5. For each COE HR case, please go "Customer Success Center" using following link https://www.servicenow.com/search-result.html?q=HRSD&p=1 or find by a key word "HRSD" to find Use case

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct. 

[Loe]

Hi John, can you share your HR Taxonomy template?

[Susan Britt]

The HR Taxonomy is there for your OOB once you activate the "HR Taxonomy" plugin.  It is a great starting point/template.