Hiring manager is receiving the emails in his personal email address and not his employee email

[nikhitha24]

Hi All,

Can anyone please help me on the below query.

Hiring manager is receiving the emails in his personal email address and not his employee email address.

Could you please help why emails not receiving to employee email address.

Thank you,

Nikhitha Vanga

[michaelj_sherid]

@nikhitha24 can you give more details so we can help? Here are soem tidbits of info we will need:

What is the email in the sys_user record for the email field? Is the personal email set in the HR Profile?

Is this for all ServiceNow emails to them, of just HR, or specific process?

Regards,

Mike

[nikhitha24]

IN HR profile table we have personal email field and email ,

In personal email they given personal id, in email field they given employee email.

example below,

[AndersBGS]

hi @nikhitha24 ,

First of all you need to verify if the user is registered in the e.g scheduled report by email or via a reference to the sys_user table.

if the user is registered by email string, then change the email or even better, ensure to register user by reference to sys_user table.

if the user is registered by reference to sys_user table, you need to go to the table and look in the user profile and validate the email adress.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[John Zhang1]

is this OOTB notification?  Can you share your notification configuration?