Hi there,I hope someone can help us. We just upgraded our hr agent workspace to the new one (we were on the classic one). I notice that when a case is being submitted with an attachment linked to it, that the hr agent dont see the indicator with the ...
Hi Team, I was working within "Employee Center Core" application scope and tried to build a new Catalog Item using "Catalog Builder". After all, I have noticed that new item has been created witihing "Global" scope and right now I am not able to cha...
Hi Team, User with sn_hr_core.basic role is not able to access HR agent workspace. I have added agent_workspace_user , but still the same issue.Please let me know if I missing something.
Hi, In our new portal we have a new Ui action button available at the bottom of the page saying Still don't find what you are looking for..? Submit a request (UI Button)....So if a user clicks on the button..This will direct to catalog item page..How...
Hi Team, I have configured the following HR service & HR Template - It doesn't map with the selected record producer automatically and the new case is "empty" - how to fix it?
When Task state is changed to closed complete this state is reflected in activity set context as completed but when we change the state of task back to Work in Progress, state inside the activity set context remain same as Completed.Is there any way ...
I am trying to add base64 encoded files (images, etc.) as attachments onto an HR Case (scoped) via integration with a Scripted REST API. (I am unable to use the REST Attachment API as the system sending the data is unable to provide the target record...
Hi All, I have a requirement to display all attached file names in ER Summary Report feature to a particular HR Case irrespective of which table it is attached to. For example - Corrective action, Involved partied, Child case, Er case or Allegation. ...
There is an issue with respect to email notification tracking in Activity Stream in Agent Workspace. With Vancouver release, users are now equipped to respond back to an existing email (Reply/ Reply All) from Agent Workspace Activity Stream. Once tha...
Hey experts Looking for a way to create a link to a actual table(list view) from a "related list" type component in UI BUILDER,Has anyone done this before?***Photo attached below***thanks in advanced
Hi All,Created Ui action "Show Flow" in HR case(sn_hr_core_case) table. When clicked on it, not redirect to the new flow execution page. same OOB script used that is used for change_request & task_sla table.Please guide on it.
Hi, I need to filter the HR Case (sn_hr_core_case) table where a Task from Task (task) table is Assigned To = Me. I have tried adding a filter "Parent => Task Fields" then "Parent > Assigned To" but nothing shows up on the table list view. I validat...
Hi All, Can someone please help me on the below query.On record producer we have field opened for ,when select the user in opened for field, and we have another field below users employee id should auto populate.Please help me to achieve this. Thank ...
We are in the design phase of an ServiceNow employee onboarding project and we need help with the following customer requirement.Current situationThe employment contract for a new hire is generated in the HR Core system (PeopleSoft). This results in ...
I'm trying to include sc_cat_item Request/RITM description, short description along with stage into the page after submitting the request.Currently its redirecting to URL: id=sc_request&is_new_order=true&table=sc_request&sys_id=as per attachment belo...
