Resolved! Hide "At a Glance"
Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace? We tried turning off the "Show Sidebar"
Forum Posts
Resolved! How to print article from Service Portal.
Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...
Resolved! When approving knowledge from ESC, I want to be able to check the detailed information of the knowledge article to be approved.
I would like to check the text and title of the knowledge article when approving the knowledge from the My Item widget of ESC. Please tell me how to set this up.
Is it possible to change the form from single column to two column design conditionally?
I am configuring a record Producer form where the fields are in single column layout then what I wish to do is to set the few fields in two column fields, conditionally. Because I have this field2 where available for all user and I also have a field...
Activity set and activity not visible in the HR Agent workspace playbook.
Hi experts,I have created an approval in a activity set as part of a flow in a lifecycle event. The approval gets generated and visible on native UI. However in HR agent workspace it is not visible. I have a requirement where approval is conditional ...
Resize quick links
Hi experts,How can we resize (make smaller) these quick links (external links) tiles.Please let me know which part of CSS/ HTML needs to be changed to adjust the size of these links.Thanks in advance.
Agent Assist not working on Agent Workspace for HR Case Management
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect ...
How "Task support team" field would work?
Hello, I would like to know how "Task support team" field and its related fields would work on the HR task table.In my onboarding lifecycle event activity, there is a task whose support team is Parent Assigned to and HR Tier1 as below. How can employ...
How to Use Flow Designer to skip approval when the approver is also the requestor
How can I use flow designer to skip an approval when the approver is the same person as the requestor?
Resolved! HRSD Question - Case Management & Employee Center
Hi all, Maybe a silly question but is it possible to use a phased implementation approach in HRSD with Case and Knowledge Management and Employee Center Pro? For example, you introduce Case and Knowledge Management (for internal HR Agents) and then E...
Resolved! I need to update Customer Satisfaction Survey.
Hi, We would like to update the Customer Satisfaction Survey post closure of a SNOW case. Can anyone please tell where I can find Customer Satisfaction Survey. Regards, Nivedita
Resolved! How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
How to create User criteria with the script to check whether the logged-in user has any direct reportee who are active and from XYZ location can access the HR catalog
Auto-populate user id in catalog item variable
I have created three variables On catalog item. employee _name. employee _id. employee _email.Employee _name is a reference field with sys _user table.I want to auto-populate user_id in employee _id and email in employee _email when a user is selecte...
Sync Termination Fields from Workday (Spoke)
My team is working on the Workday HR Spoke, specifically focused on Offboarding to begin with, getting rid of manual entry through a catalog item and now we will create a case when the Workday termination process triggers an event. We've got this wor...
Implementing Virtual Agent on ESC portal on PDI
Hi All,I want to learn about implementation of HR virtual agent on PDI, I searched for all documents and videos but, were not beneficial, Could you please help me with proper steps to learn HR Virtual agent from scratch. Thanks!!
