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How to setup COE Security Rules?

Hi, regarding COE Security rules setup - I can setup condition "Assignment rule is (dynamic) one of my groups", but then I have to always define all groups in embedded list who should have access?  My use case is the following:we have HR service in 5...

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Grafana to create incident in Servicenow

Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.

Usage of Refernce qualifier

How can i make reference field to show an exhaustive list of users instead of all the users when given sys_user table as reference,

Ramesh01 by Tera Contributor
  • 517 Views
  • 6 replies
  • 0 helpfuls

Resolved! Hide Comment/Worknotes from HR agent workspace

Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...

Drishti by Tera Guru
  • 1903 Views
  • 12 replies
  • 1 helpfuls

Resolved! ServiceNow HR

Hello everyone, I'm keen to explore the Servicenow HR module and pursue certification. Could someone kindly provide me with the course link, study guide, and certification exam details? Much appreciated. I have checked the link on some threads in thi...

Shahla Khan by Giga Contributor
  • 686 Views
  • 3 replies
  • 0 helpfuls

CIS-HR Certification

Hello All, Can someone brief me on CIS-HR exam and preparation.  Thank you in advance. Gaurav Rotke

HRSD Citizen Development

What have other company implemented around Citizen Development in the HRSD space; what components have developer teams allowed to be created?  Record Producers?  Service Catalog items?  Group changes?  What challenges did you run into to manage this ...

I have to check User is manager.

Hi,  I have to check User is manager. I have created HR criteria on HR profile table and I have added condition in that HR criteria and I have to add one more condition to check User is manager. Can anyone please tell how I can check User is manager ...

Interactive filter

I have created a interactive filter of type boolean. It is showing the dropdown as all,yes,no. Is it possible to change the names of the yes and no as other names if yes, please tell me the steps to achieve it.

Community Alums by Community Alums  
  • 287 Views
  • 1 replies
  • 0 helpfuls

Resolved! Microsites & Rich Content

Hi all, I have a requirement on Microsites, in that we have some task to add.is there a chance to add tasks to rich content?? any help appreciated. Thanks

BSP1 by Tera Contributor
  • 975 Views
  • 4 replies
  • 1 helpfuls

Inbound Email body not copying to Additional comments in HR case

HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...

sri vijaya by Tera Contributor
  • 823 Views
  • 6 replies
  • 0 helpfuls