Forum Posts
Create HR Case from Interaction
We have from OOB the Create HR Case in the Interaction record. But when clicking on it and saving the case, it doesn't get associated with the initial interaction (no record in the Interactions related list). I have compared the Action Assignement in...
How to set the state field as closed completed once HR task all to dos completed
hello Team, I have to close the state as closed completely in the sn_hr_core table, once all the HR tasks to DOS are completed on the HR task table.I have created the BR as Table name - sn_hr_core_task tableCondition as Parent.Hr case.HR service - ...
Resolved! reference field not working in addquery in ScriptInclude
Hi experts,u_region is a reference field in user table with value Europe.This reference field value is not working in this addQuery in scriptinclude.Below is code snippet. Please let me know the what went wrong. TIA isEuropeVisible: function() { ...
Resolved! Parsing the JSON obj inIntegration
Hi, I got this Response Body from a API call I made to another ServiceNow Instance.{"result":[{"calendar_integration":"1","country":"","user_password":"U3X0xj01Fr","last_login_time":"","source":"","sys_updated_on":"2023-12-11 12:27:28","building":"",...
Notification needs to be triggered after Child HR Task is complete
I want to trigger the notification after the HR Task is marked completed. This task is the child task on Lifecycle Event case. I can trigger the notification on HR Task table but I have to send the notification to Parent case - Subject Person. How do...
How to configure 2 OR conditions for activity set to be triggered
How to configure 2 OR conditions for activity set to be triggered : Trigger "Pre- Onboarding" (2nd activity set) to be triggered when 1. All activities in Initiate Onboarding (1st activity set) completed "OR"2. Three days after Initiate Onboarding...
How to hide transferred to on hr portal servicenow
Hi Everyone,Whenever I transfer a HR case I could see "HRC0012345 Cancelled - Transferred to HRC0012346" on the HR portal. "Transferred to HRC0012346" should not appear on the HR portal when a case is transferred. Could you please help/guide meThanks...
HR Property to tag the VIP person in HR case.
"Community, we have VIP checkbox in user profile while configuring it, if any VIP creates an incident, we have different configurations to identify that this incident has been created by VIP user."Have you ever thought if any of the HR case been crea...
Resolved! ESC > My Tasks > Open > Accept Resolution - how to disable this functionality?
HelloWhere are I find a configuration to "not allow users to have ability to "Accept or Reject" the "Closed Completed" HR Case? Please Advise Thx
Resolved! Ui actions are not visible in Hr agent workspace for HR case
There are few ui actions which i can't see them on HR workspace but can see on form . This is happening in vancouver.
User requesting Content Management Access for Dashboard Widgets
I'm lacking in access to certain elements on the dashboard, such as new IFRAME and Static HTML. He emphasized the importance of these features for adding explanatory text or links to tabs and isolating results by checking a single country. These elem...
How to hide Transferred to on hr portal
Hi Team,Whenever I transfer a HR case I could see "HRC0012345 Cancelled - Transferred to HRC0012346" on the HR portal. "Transferred to HRC0012346" should not appear on the HR portal when a case is transferred. Could you please help/guide me. Attachin...
Let's talk about the difference between of user profile and HR profile in ServiceNow HRSD.
We developers always use to create user profiles for testing purpose, but have you ever thought that in the production environment we have real-time users been created on instance and that have two kinds of profiles.1. User Profile: Profile contains ...
Integration
I have a string Field called "Campaign" on a form where user enters the Campaign name . Now I have to check whether the campaign name exists in the EDS Database through Integration and return yes / No.what type of Integration should I use for this ?...
