While working on HR Agent Workspace I added OOTB -"Add Approver" UI Action on the workspace, In some cases I am getting the substitution as adhoc, but in some cases I am getting an alert as "Verify HR case sys_id is set." So How to add adhoc instead ...
Hi All,Actually Comments and worknotes section on the HR case doesn't show any updates, if i post any worknotes or customer updates, , there is no upadate in that section, i am not sure , why this was happening Please help me to sort out this ThanksR...
Hi All, we have notification that whenever case is rejected an state closed incomplete then sent a notification to "subject person , watch list and opened by " but need to send the user who reject the HR case?So can you please suggest me that how to...
HI All, I am receiving error message whenever i am using send email in the flow designer and it is occurring HRSD module.
Hi All,I have a requirement that , basically when HR case is created , they manually create HR tasks, i want to trigger a notification that it checks all the tasks associated with case as closed complete then the notification will trigger to health g...
Hi, I have to close many hr case without sending notifications to users. There are many hr case with different hr service.How I can achieve that. Regards, Nivedita
Hi , I want to create a field dependent priority field on category.For example-Both Category field and Priority is on Incident Table but Priority is extended from Task table.I want to achieve that if category is changed to specific value , then based...
Hi All, My requirement is to Translate the Short description of an HR service using Business rule in PB,DE and BR languages. So i have written BR in le case table and where i kept the condition is after insert and this is the code i have written. Bu...
Hi All,Actually i have created a flow designer for approval for case, when ever case created it goes manager approval, when ever it rejected i need to send an email notification to user? So need to trigger event from flow?Please help me to complete t...
Hi all, Is it possible to limit broader HR case read access for users of an assignment group to only the assignment group they belong to? For e.g: User currently have the sn_hr_core_case.read role that allows them to view all HR cases across diffe...
Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...
Hi, I'm struggling to find a way to set the RITM state to 'Resolved' based on reaching of the the actual date of a date/time variable. What is the best way to do this?
Hi All,I want to create a hr task after the state of the case is closed complete. After that a checklist should be created . Kindly suggest on how to achieve this .
Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...
Hey all I have a requirement where I need to trigger HR task to all the user which are selected in a list collector field in another HR task. This HR task need to be triggered on a specific day which we will be on 7th day after the last task where us...
