For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client needs the ability to change out who the approver person is, in some cases (extended leave for the approver, approver departed from the company, promotion, etc.)
In San Diego, how can the "approver" be changed on an HR Case?
