How can Chat conversation to be transferred as a Work Notes in HR Case

[GAURAV333]

when a Live Agent creates a HR Case from the Interactions page the Transcript of the conversation to be added to that Created case as a Work Note .How can it be done by using Business rule or any other approach?

[Ankur Bawiskar]

@GAURAV333 

check this link and it has approach mentioned by Nayan

How can I copy agent chat transcript to incident work note? 

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[Ankur Bawiskar · Accepted solution]

@GAURAV333 

Hope you are doing good.

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