How can Chat conversation to be transferred as a Work Notes in HR Case

GAURAV333
Tera Contributor

when a Live Agent creates a HR Case from the Interactions page the Transcript of the conversation to be added to that Created case as a Work Note .How can it be done by using Business rule or any other approach?

1 ACCEPTED SOLUTION

@GAURAV333 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@GAURAV333 

check this link and it has approach mentioned by Nayan

How can I copy agent chat transcript to incident work note? 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@GAURAV333 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader