How can I add my new custom COE in the COE Configuration page?

[Jonathan72]

I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate. 

Reviewing the UI page, the COE list to show is retrieved from the table 'ua_entitlement' in which we don't have write access even if an acl is created. 

Process followed to create the COE;

 - New table extending 'HR Case' table and following the naming convention for all OOB COEs: 'sn_hr_core_case_my_coe'.

How can I add my new custom COE in the COE Configuration page?

Thanks

[Paul Curwen]

I would say best practice is not to create new COEs unless you have no option due to must have business security requirements etc. You can usually get around the need to (and the work) just by creating appropriate Topic Categories and Services. The link below re-enforces this belief from ServiceNow themselves:

https://community.servicenow.com/community?id=community_blog&sys_id=9eb3221fdbf7df0067a72926ca96199c

The COEs Configuration page only shows the pre-defined COEs in the HR Service Delivery application that extend the HR Case [sn_hr_core_case] table. You can turn of any COE you don't want to use there. 

if you really must create a custom COE, then you can create a new COE by extending extend HR Case [sn_hr_core_case]. Follow this link:

https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/task/COE...

[Jonathan72]

Hi Paul,

Indeed it is a business requirement due security. Actually in the docs it's says you can create additional COEs and doesn't say its against best practices. I think it should be possible to add the new COE in the "COE configuration" page without having to customize the ui page. 

Thanks anyway for your response.