How do I set a Task SLA in Flow designer
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07-18-2023 04:00 AM
Hi there guys!
I have a flow and in that flow I have a get Catalog Variables action.
From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have.
The assignment group part is already done and working, but I can't set the SLA in the flow for different choices.
Any ideias?
Thanks,
Sérgio
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07-18-2023 11:10 AM
@rafas_2703 You need to replace "fd_data.trigger.table_name.sys_id" with sys ID of record present in sn_hr_core_case table. In your case, use HR case record data pill from flow designer.
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07-19-2023 01:00 AM
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