Hello All, I have created a Playbook on Requested Item table and I'm trying to add that playbook on RITM page in Service Operations Workspace but its not showing their. I have followed all the steps mentioned in the ServiceNow Docs link but still not...
I am working with a client who has just purchased HR Service Delivery Professional. They want to have workflows for new hire and offboarding scenarios. For new hire and offboarding workflows, other departments need to be engaged like IT. Is an ord...
For only 1 specific HR Service, I would like to do the following:Prevent the agent from keying in additional comments box via native or Agent Workspace.If 1 is not possible then to ensure that Additional Comments do not appear on the front end for th...
Users on the watchlist was unable to see opened by, subject person and assigned to fields in portal, but they are able to see rest of the fields like short description, activity, attachments.how I can achieve this functionality.thanks,
What are the dis-advantages / risks of using Global platform Knowledge Base instead of HR Scoped Knowledge Base in a Global HRSD Implementation?
OOB the sn_hr_core_task table default form fields are generally accessible for read or write by users with the sn_hr_core_basic role, and not restricted based on the CoE of the Parent Case. Is there a specfic reason why it has been setup this way an...
when new emergency change create send notification all vip users in business rule using with event.
Hello, There are some user feedback regarding notification from ServiceNow and I am thinking to send notification via Microsoft teams as well as email in order to improve employee experiences. I have tried to learn about the detail in PDI, but the pl...
We are creating fillable PDF documents using the Document Templates (sn_doc) app. We are trying to fill date fields with the date of the signing. These Document Tasks are being generated through HR Services within a Lifecycle Event Activity. Current...
Hi,When i am using ATF for Hr case creation Using agent workspace I am not able to set HR service .When i leave it blank i get a warning it is a mandatory field and when i set it i get a warning it is not editable.1st failure is when you Set HR servi...
Hello,Can someone please tell me how can we retrieve the current complete browser link in a script include?I have used gs.action.getGlideURI() : This gives me only "navpage.do" as resultI have also tried using gs.getProperty('glide.servlet.uri') : T...
Hello Team We have an issue with SLA where is not getting paused when HRC is set to Awaiting Acceptance state even when is part of the conditions. We have 3 state conditions on the SLA and just 1 is not working as it should. SLA should pause when HR...
Hello,I would like to have certain fields from an HR parent case to populate in the child case upon creation. For example, if the parent case has the watchlist populated, I'd like to configure something where the child case will pull the watchlist fr...
Hi I am trying to make my custom ui actions work on (new)HR Agent Workspace. Have written the appropriate code in the workspace section: Do I have to link all my custom UI Actions to ALL GLOBAL UI ACTIONS in UX FORM for workspace:
the users on the subject person field and watchlist field and assigned to field were unable to see the hr payroll cases in the service portal/employee center.But the assigned to person was able to see in backoffice.How I can make subject person and w...
