How do I use task types in Journey Accelerator Task Templates?

EJ13
Tera Contributor

‎10-01-2024 09:26 AM

Hi all,

 

I'm having trouble trying to create tasks in Journey Accelerator. When I try to select a "journey accelerator task type", the only options are "regular" and "calendar". I would like to use the task types used in typical HR templates like "Upload documents" and "Mark as complete". Is there a way to do this? I don't see an option for "HR task type" and "task type" only has "journey accelerator task" as an option.

 

Thank you!

0 Helpfuls
  • 499 Views
1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

‎10-01-2024 10:33 AM

@EJ13 Journey Accelerator task template only supports two task types Regular and Calendar.

 

Screenshot 2024-10-01 at 11.00.11 PM.png

Source: https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/human-resources/r...

 

For other task types, you would need to use a lifecycle event instead of a journey accelerator.

0 Helpfuls