How do we report on the number of times an HR case is reassigned?

SNhydrone
Tera Contributor

‎01-17-2024 12:42 PM

hi team! I'm looking to report on the number of times an HR case is reassigned. Is there an out of the box feature for this? Thanks!

0 Helpfuls
  • 224 Views
1 REPLY 1

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

‎01-17-2024 02:56 PM

@SNhydrone You can use the Metric Definition functionality to do this. Here is an older post that gives additional insight. This is a more out of the box solution -vs- a custom field and workflow to support it.

 

Regards,

Mike

0 Helpfuls