How do we report on the number of times an HR case is reassigned?
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01-17-2024 12:42 PM
hi team! I'm looking to report on the number of times an HR case is reassigned. Is there an out of the box feature for this? Thanks!
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01-17-2024 02:56 PM
@SNhydrone You can use the Metric Definition functionality to do this. Here is an older post that gives additional insight. This is a more out of the box solution -vs- a custom field and workflow to support it.
Regards,
Mike