How do we report on the number of times an HR case is reassigned?

SNhydrone
Tera Contributor

hi team! I'm looking to report on the number of times an HR case is reassigned. Is there an out of the box feature for this? Thanks!

1 REPLY 1

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@SNhydrone You can use the Metric Definition functionality to do this. Here is an older post that gives additional insight. This is a more out of the box solution -vs- a custom field and workflow to support it.

 

Regards,

Mike