How everyone setup the data retention rule in your instance?

[Hector13]

Hi everyone,

We have roll out HR Service Management globally with multiple countries. Considering each country have different legal requirement regarding data retention, we are planning to setup a simple logic to destroy data from the instance base on user's inactive period (i.e. 2 years after user is inactive).

Just want to see how everyone setup the data retention rule in your instance and understand what are the considerations apart from the legal requirement. 

Any insight would be greatly appreciated. Thank you.

[Vaishnavi Lathk]

Hi,

This link might be useful.

http://www.servicenow.com/content/dam/servicenow/documents/whitepapers/wp-advanced-high-availabilty-...

Regards,

Vaishnavi

[Hector13]

Thanks Vaishnavi and for some reason I can only see an error message of "The image/design resource you requested is NOT FOUND" when open up the link. Would you mind take a look and share again? Thank you!

[Aman Kumar S]

Hey,

Refer to below support article to configure retention policies using table rotation and table cleaner:

Data Retention, Rotation, Cleanup and Instance Size

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[John Zhang1]

You need to define the followings:

• Document types
• Define policies for a document type
• Define how long to retain employee documents
• Add or modify default retention policies

Please see detail steps from the following document:

Defining and setting retention and security policies for employee documents