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How to import word articles in HR Agent Workspace

Hi everyone, I hope you are doing well. Recently, working with HR Agent Workspace, I tried to import a word file for a Knowledge article and I could not find how.In the "normal backend" (not workspace), it is in a related link:In HR Agent Workspace i...

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rafas_10 by Kilo Sage
  • 682 Views
  • 1 replies
  • 0 helpfuls

Architecture

Does Servicenow solution follow either a microservice N-tier architecture (preferred) or a standard 3-tier software architecture ( (miinimum)

Mansor2 by Tera Contributor
  • 2893 Views
  • 3 replies
  • 0 helpfuls

how to related a document to kb article

Hi, I wanted to know the process of linking of linking documents to kb articles.2.In a kb article, the article body is having a link, if I click on the link the document should be opened to view instead of downloading.how we can acheives these twoAny...

ValliU by Tera Contributor
  • 607 Views
  • 1 replies
  • 0 helpfuls

Virtual agent

Hi All,Is it possible to remove show me everything in the virtual agent , if possible where to go and do the action.

kali by Tera Contributor
  • 739 Views
  • 2 replies
  • 0 helpfuls

Knowledge article in Portal

Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...

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Ashutosh4 by Tera Expert
  • 581 Views
  • 1 replies
  • 0 helpfuls

checklist item names are empty

The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.

User is not able to see few HR Tasks in Portal under To-dos

User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a deleg...

Service Configuration forms: field client script help

I am new to trying to do this stuffin Service Now and I have trouble finding the help in the documentation and I come from a web development background.  I am trying to make an onchange script for a specific field in a form so that when it changes, i...

bigbacon by Tera Guru
  • 599 Views
  • 2 replies
  • 0 helpfuls

Resolved! Auto Populate Due date for HR Case with 5 business days.

Hi, If HR case is changes to awaiting acceptance state , Then Auto populate Due date on HR case with 5 Business days from when HR case is changes to awaiting acceptance state.HR case is closed after 5 business days from when HR case is changes to awa...

Community Alums by Community Alums  
  • 1605 Views
  • 2 replies
  • 3 helpfuls