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Notification Conditions

Hi all,The Requirement is to send two Notifications1. when a Record is created and Assigned to (Reference to sys_user) is filled2. when the record is Re- assigned (Assigned to changes from one user to another)For the second Notification, I defined th...

Community Alums by Community Alums  
  • 363 Views
  • 4 replies
  • 0 helpfuls

Resolved! Restrict HR Case by Assignment Group UNLESS Opened For

Hello, I have a business requirement to restrict visibility of cases in payroll groups to only members of those groups.  Easy enough -- where I'm running into trouble is making sure the cases are still visible for the employee Opened_For. I started b...

ESC pro portal

Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal  . Any idea on how to achieve this.Thanks in advance

kali by Tera Contributor
  • 276 Views
  • 3 replies
  • 0 helpfuls

Auto Assign HR case based on Alphabetical List

I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example:  1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...

Cathy Ball by Tera Contributor
  • 266 Views
  • 2 replies
  • 0 helpfuls

Resolved! Disable past dates in Date picker in a form

Hi all,The Requirement is to disable the selection of past dates in a date type field in servicenow? (Not by  giving an alert and clearing the value using onChange client script) How can I achieve this?Thank you!!

Madhan007 by Tera Contributor
  • 948 Views
  • 4 replies
  • 2 helpfuls

Resolved! HR Lifecycle Events Case Assigned to not populating

Hello Community, I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kick...

mlamin by Giga Guru
  • 1898 Views
  • 10 replies
  • 3 helpfuls

Handovering CI to Configuration Item

On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...

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Creation of pdf of hr case details and attachments

Hi All,I want to create a pdf of hr case details along with additional comments ,work notes , all the fields and attachment. Please suggest me the best approach in implementing this solution. Thanks in advance

kali by Tera Contributor
  • 347 Views
  • 3 replies
  • 0 helpfuls

Servicenow integration with workday for user onboarding

Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.

Supriya B by Tera Contributor
  • 1306 Views
  • 2 replies
  • 0 helpfuls