A process is needed where an internal user requests a work certificate issued by the same company he works for, the user enters the ESC Portal and sends a service (catalog item) that points to the "sc_req_item" table. Is it possible to trigger this a...
Hi! We got a requirement for Notification Content to be able to change the display name of the email "from" but by still using the same email we are using for our instance. I think this is not possible since we got a label defined to it already. I w...
Hi, There is custom HRSD Workspace for which Contextual Side Panel is not visible, when I open any HR Case or HR task from the list.Initially, it was there but afterwards it disappeared, don't know how. I tried finding the solution for it, but not fo...
Hi Team,I am looking for a way to link an image when I click on a button in a catalog form.For example: When I click on 'Northern region map', Then an image map will be displayed.
How can we capture any workflow in an update set? Or is there any other way to move the workflow from sub-prod environment to prod environment? Please let me know. Thank you.
We are receiving a browser console error when opening a record producer in our portal. The error reads "There is a JavaScript error in your browser console". Upon reviewing the console there is a "Deprecated feature used" error which states" Unload...
Hello All, I have below requirement - When HR case created via inbound and that got transferred to new case but when user is trying to reply over that first mail through which this old HR case got created the response is received on that older case o...
Hello, Has anyone else encountered an issue where too many custom fields are being added to the core HRSD tables? My customer's core tables have 200+ custom fields for various HR Services. This has led to many UI policies hiding these fields from oth...
Hi All,Can anyone guide me on HR Guided Setup. I have undertaken both fundamentals and implementation course but need an in depth understanding of guided setup, as in how we use it, do we really use it and what purpose and results it serves, and is i...
Hi apart from now learning, I want to work on HRSD use cases for better learning. Kindly share the links of assignments or tasks for practical knowledge. It would be a great help. thank you!
Please help to understand difference SOW vs AW(Agent workspace), can we use HRSD in SOW
Fill document button is not visible on document task in agent workspace
Hi There, HR Agent creates task on a HR caseTask attachment field does not allow you to upload a document - no 'select' button.I know it is controlled by role as admin can see the button however not sure where these configuration of this Ui action is...
Hi , i want to schedule meeting in Outlook using Servicenow but i am not able to do it and the main thing is that I should also able to schedule recurrence of meeting . i have gone through a article , link given below , But not able to understand pro...
Hello everyone,I'm learning about Lifecycle Events feature in HRSD.I did not find any documentation mentioning the limitation of Activity Set and Activity of 1 Lifecycle Event. So how many "Activity Sets" and "Activities in an Activity Set" can I cre...
