How to add 2 new tasks in the offboarding process

[sibasundarsahoo]

Hi

i got one requirement "We would like to add 2 new tasks in the offboarding process - prior to last day activity set.
There is 1 task for the employee and 1 for the supervisor."

How to add task in offboarding process.

@Allen Andreas @Pradeep Sharma @Community Alums @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton 

[michaelj_sherid]

@sibasundarsahoo This is a simple process where you would either add a new activity set for the 2 tasks, or add them to an existing activity set. Your requirements are not specifically detailed so I recommend to follow the steps outlined in this link in the ServiceNow docs site that walk through the steps to create a lifecycle event and the supporting configurations.

Regards,

Mike

[Markus Nilsson]

One thing to be considered, if you have ongoing lifecycle event cases then adding/removing activities to that it can mess up the evaluation of the ongoing cases. Experienced the best way to work around this is to clone the Lifecycle event, add your new activities to the cloned version and re-map the HR service etc to the new one. Then your ongoing cases will still run on the first version and your new ones will run on the second version. 
Or is there any better way to to this @michaelj_sherid ?

[michaelj_sherid]

@Markus Nilsson at this time we do not offer versioning in LE configurations but you are correct, a change to the existing lifecycle event configuration may change existing lifecycle events based on where the current in-flight LE cases are in the process. This is something that has been raised as an idea (enhancement request).

Regards,

Mike

[Sandeep Rajput]

@sibasundarsahoo You need to open the lifecycle event designed for the offboarding process, the new HR Tasks can be added as new activities (one for the employee/subject person and other one for their manager) and HR Task templates can be configured at the time of activity creation.