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Resolved! ACL doesnot inheriting to child table

Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...

susmitha17 by Giga Guru
  • 1425 Views
  • 3 replies
  • 2 helpfuls

Resolved! Lifecylce events: Show fields from parent HR Case in child HR Case

I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...

Charlotte by Tera Contributor
  • 1397 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Articles Attached to a Case

Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia

HR Cases Stuck in Awaiting Acceptance State

Hello! Is anyone aware of a situation/criteria that would keep HR Cases from automatically transitioning from "Awaiting Acceptance" to "Close Complete"?  We have a few cases that have remained in the "Awaiting Acceptance" state for over 6 months. Our...

Danielle13 by Tera Contributor
  • 720 Views
  • 4 replies
  • 0 helpfuls

Resolved! Related list is not visible on Hr core case table

Hi Everyone, On HR core case table,we have related list 'requested items->parent' but this is not visible on form but this related list is visible on hr lifecycle events form Any idea where is it configured and how was it configured

susmitha17 by Giga Guru
  • 788 Views
  • 6 replies
  • 1 helpfuls

Resolved! Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.

Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.

Juhi Yasmin by Tera Contributor
  • 709 Views
  • 2 replies
  • 2 helpfuls

Collect Employee Input - update HR Case

Hi folks, Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example ...

DClayton1 by Tera Contributor
  • 1641 Views
  • 4 replies
  • 2 helpfuls

send notification when a comment is made on case

 as a fullfiller i should recieve the notification if requester add comments on the select case. as a requester, i should recieve the notification if fullfiller add comments on the selected case.  

vasu11 by Kilo Explorer
  • 778 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add Time to the DATE field?

Hi All, I have tried adding the time to the DATE field using the below code, but i see that this is not working for me. Could anyone help me out if i was going wrong some where in the code. CODE: Here the lastlogin field type was DATE. var date = cur...

Sravani17 by Tera Contributor
  • 1333 Views
  • 1 replies
  • 0 helpfuls

HRSD ACLS

In HRSD, how to allow a HR Agent (sn_hr_core.basic)to update the topic category,topic detail and HR Service on the HR Case form    

Sush by Tera Contributor
  • 612 Views
  • 2 replies
  • 1 helpfuls