Resolved! How to configure Inbound Action to create a bounce back email when State is Closed Complete for HR case?
Hi All, How to configure Inbound Action to create a bounce back email when State is Closed Complete for HR case? Thanks, M
Forum Posts
[HR Lifecycle Events Cases] How user is created when submitting Onboarding Request
When user submit a Onboarding Request from HR portal, a new user record and HR profile is generated by the system. Can anyone explain how this process work because we want to customize the generation process (have some custom fields to map to user fi...
Employee Search on Case Creation
When creating a new case for an employee on the case creation screen, I have a specific employee record that will not display if 'Force partial search' is checked on the Case Creation configuration record when searching by this employee's full name. ...
Resolved! Best way to create HR Profiles of newly added users
Hello, We are creating user records in ServiceNow via LDAP integration. Is there a way to automatically create HR Profiles of newly created user records without manual intervention? Regards, Sanket
Configuration Error : "Error: Cannot connect, status is TCP_CONNECTION_FAILURE. Failed to connect TCP: Connection timed out: no further information"
Hi guys, Though mid server is set up and its on and running, I am trying to do bulk import of files from my local folder. Have provided SSH credentials with username password and set the host and directory of my machine in Import Configuration. Have ...
Ask the Experts: Employee Document Management, London HRSD enhancement
Are you a ServiceNow customer worried about how to manage all of the documents you collect for your employees? Are you concerned about GDPR requirements around employee data security and retention? If yes, then don’t miss this session! We will be di...
HR Task Type
Hi All, I have a requirement, I have a HR task HR discussion and here I am using HR task type as "Mark as complete" , on portal it is visible as shown below, but I would like to have some additional field like comment box, where HR can write his co...
Resolved! Onboarding/Offboarding Service catalog VS Enterprise Onboarding and Transitions
Hi Guys, I am new to the HR module. I am studying the possibility to implement Enterprise Onboarding and Tr. solution OR just order guides (Service catalog) for an international company. As of today the scope is Onboarding, Offboarding and Relocati...
Knowledge record not found error
Hello, We have a custom portal where we are using a custom widget "Related Article" where we need to populate article from multiple Knowledge base. Articles are appearing under this widget from different knowledge base as per the logic defined. But...
What is Listening posts In HRSD and how to configure that application, can anyone give brief explanation of it like what is meant by pulse themes,surveys in that application .
How to configure those all modules under that application ...
Resolved! What is the use of the 'Follow Up' field (follow_up) on HR Case form?
Hi, I found a field called 'Follow Up' (follow_up) on the HR Case form in my Quebec PDI. I don't recall seeing in other instances I used before, so was wondering what is this field's purpose and whether it is tied to any script or rule? Thanks in ad...
Resolved! Employee Form for "Collect employee input" task type not working as expected
I am taking Employee input from service portal using HR Task type Collect Employee Input and Employee form. There is only 1 record matching the condition. Question type is string. Target field is also string. Taking user input from esc portalNot m...
Restrict adding/deleting attachments on closed HR Case on HR Service Portal
I want to restrict users from adding or deleting attachments on HR Cases that are in the Closed state on the HR Service Portal. Client Script with disableAttachments() does not work on HR Service Portal. How else can I achieve this? Thank you! Holly
someone have already used dialog_buttons_ok_cancel but meet error Element type "g:dialog_buttons_ok_cancel" must be followed by either attribute specifications, ">" or "/>".
I tried to create a dialog window. but when i use <g:dialog_buttons_ok_cancel ok="return validateComments()"ok_type="button" cancel_type="button" /> in my html . it caused the error Element type "g:dialog_buttons_ok_cancel" must be followed by eithe...
What are the out-of-box SLA's for ServiceNow HRSD
Wondering what the out-of-box Service Level Agreements (SLA's) are for HRSD.
