Can you alphabetize the application menus and modules in the application navigator column? As opposed to using the Filter navigator to find a module. Thank you.
There is a global business rule (user query) which filters out inactive users on the sys_user table using current.addActiveQuery(); for non admins. One of our HR services is to raise a case for leavers (within the past 12 months), however there is no...
Hello, Currently, the opened by user cannot see the standard ticket header in the portal. It shows for the opened for user but not opened by. we need to amend this so opened by can also see this standard ticket header currently showing like this.. ...
Hello everyone, I may just be blind, but how do you set the catalog for HR Services >> Manage HR Catalog? We have a need to change it to a new catalog while still retaining the one currently set there. Thanks!
Global Mobility feature details and if any fitment is there to absorb in Service Now?
while creating an article , similar to "FAqs, what is" article templates can we create new article template with the help of html code snippet. If yes, how to create it?
In the UI action of sn_hr_core_case table an incident sys_id is recevied ,i need to set the received value to transferred_to field( reference field). I am using g_form.setValue('transferred_to',value) and it is not working.Any help is appreciated. ...
Hi,Whenever a new HR case has been raised through workspace with images included in Description (HTML Field), its not showing those images in workspace. But the same description is showing images in native UI.Please refer to the below screenshots. Na...
I have a requirement to test the access of a user for few fields using ATFs, but we should not do through impersonate user, is there a way to do using ATF, like how we are manually logging in with that account and checking.
Hi Team, We have a requirement that if the Case is Closed, we should not allow Users to add attachments via Service Portal. I read couple of posts where it is mentioned that this can be done via ACL but what is the design of that ACL and on which Tab...
I have to change the Field Label that have been brought by dot walking in database View List Layout. Can Anyone help me in knowing how to do that?
When a case is closed, OOB business rule "cancel or close case cleanup" calls script include "hr_utils" which cancels any child cases that remain open. We have a business case for allowing a parent case to close while a child case remains open. Our p...
hiii, need solution for, send a notification to user 3 days before the Due date.... ex: if due date is 3/02/22, notification will be trigger 3 days before the due date(01/02/22)...
Hello, We use LifeCycle Onboarding for managers to have tasks to complete for new hires. I am trying to have the 'short description' different that the 'description', but it does not seem to take. Please see screenshots. Any help is appreciated!
Hello I am looking for some guidance on auditing within a case when the case gets transferred to another service. What we are experiencing is when we do the transfer, you lose the history of who had worked on the case previously so then it appears th...
