How to add description field to ticket page in HR portal

[sri vijaya]

Hi

How to add description field /Case values or details that they have submitted through record producer in ticket page in portal

here our description field is combination of all the values /details what user have submitted through record producer so i mentioned here as description field

so basically once user completes filling the values in record producer form,and after submitting the case we need all values/details in ticket page in the portal(Right now there is only short description as mentioned in screenshot)

Please help me to resolve this issue

@Dr Atul G- LNG @James Chun @Harish KM @Community Alums 

[sri vijaya]

Hi @Harish KM 

 I tried this and added the details in the tab configuration (at6tached screenshot), but this not working, is something am i doing wrong here?

[Harish KM]

Hi @sri vijaya Type must be variable summarizer not custom

Verify the below steps,

1. go to standard ticket module. Verify additional details is visible under tab configuration and type as variable summarizer

2. Tab config looks like this

3. Variables will be visible on Portal like below, you dont need to map it to description

[sri vijaya]

Hi @Harish KM 

i have the exact tab "Additional details" and tab configuration also looks same in ticket configuration, but it was not displaying as it was displaying for you in the portal, is  there any other solution for this

[Harish KM]

Hi @sri vijaya as per your screenshot your type is "Custom" it should be variable summarizer as per the steps I mentioned

[sri vijaya]

Hi @Harish KM 

I have followed the following steps you provided (attached screenshot) but additional details still not visible, only up to attachments tab configuration is visible in portal