How to add Knowledge article to HR service? in HRSD

poojashree
Tera Contributor

‎01-26-2024 12:42 AM

How to add Knowledge article to HR service? in HRSD

 

As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service.

 

Can anyone help me to add KB article to HR service?

 

poojashree_0-1706258511512.png

 

 

Best Regards,

Pooja

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6 REPLIES 6

michaelj_sherid
ServiceNow Employee
ServiceNow Employee
In response to poojashree

‎01-29-2024 06:04 AM

HI @poojashree There is a way to do this, but I want to understand your requirement. Here is an image of how to make an article visible in a catalog item. Is this what you are looking to do (see the outlined area in the image below)?

 

michaelj_sherid_0-1706536980216.png

 

Regards,

Mike

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Pooja58
Kilo Sage
In response to michaelj_sherid

‎01-29-2024 07:20 PM

Hello Michaelj_sherid,

Thanks for your reply,

 

If you see my original post, I have attached an image which says, KB article can be attached to HR case, HR service and Service catalog item. I found a way to attach them on HR case and Service catalog item. 

My question is how to attach a KB article to HR service. The image which I attached in my original post is from Now learning HR fundamental course(Vancouver). 

 

Best Regards,

Pooja

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