How to add thumbs up & thumbs down feedback actions on response template?
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10-03-2024 05:35 AM
"How do I add thumbs up and thumbs down feedback actions to response templates in Agent Workspace? Please refer to the screenshot below. I need help with this, as I’m new to this kind of requirement."
@Ankur Bawiskar
@Harsh Vardhan
@asifnoor
@Jaspal Singh
@Community Alums
@Edward Rosario
@Alisa Tipisova
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10-03-2024 11:09 PM
Thumbs up and down actions should be clickable and send feedback. I want to dynamically populate these feedback actions across all response templates, and the action buttons should be positioned at the top, as illustrated in the picture below for better understanding. Thank you

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10-04-2024 10:08 PM
Hi @Harsha38 ,
Unfortunately, it's not possible to dynamically populate these feedback actions OOTB.
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10-04-2024 12:21 PM
@Community Alums
Could you please help me on this??