How to add thumbs up & thumbs down feedback actions on response template?

Harsha38
Tera Guru

"How do I add thumbs up and thumbs down feedback actions to response templates in Agent Workspace? Please refer to the screenshot below. I need help with this, as I’m new to this kind of requirement." 

@Ankur Bawiskar 
@Harsh Vardhan 
@asifnoor 
@Jaspal Singh 
@Community Alums 
@Edward Rosario 
@Alisa Tipisova 


feedback icons.png

7 REPLIES 7

Harsha38
Tera Guru

Thumbs up and down actions should be clickable and send feedback. I want to dynamically populate these feedback actions across all response templates, and the action buttons should be positioned at the top, as illustrated in the picture below for better understanding. Thank you

Screenshot 2024-10-04 104820.png

Community Alums
Not applicable

Hi @Harsha38 ,

Unfortunately, it's not possible to dynamically populate these feedback actions OOTB.

 

Harsha38
Tera Guru

@Community Alums 
Could you please help me on this??