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How can i add new tab in HRM Todos Summary widget on ESC

Hi All,I have a requirement where i need to add a new tab "Closed" just like "open" and "Complete" in HRM Todos Summary widget in ESC portal to show Closed incomplete tasks. How can i configure that. Please let me know if someone worked on similar re...

HRM To dos summary.jpg

Skills -HR

Hello Team , Is it possible to prioritize different team members with the same skill ?The chats should first be routed to the agent with the skill prio 1. Only if this agent does not accept a chat, it should be routed to the agent with the same skill...

Angel27 by Tera Contributor
  • 754 Views
  • 1 replies
  • 0 helpfuls

HR Roles

IN HR module, for Contingent workers to get front end access for HR portal so that to create a case, do we need to give sn_hr_sp.hrsp_contingent ?While trying to activate this role in my instance, it gives a Info Message as"Rule change is submitted f...

Mishu by Tera Expert
  • 650 Views
  • 1 replies
  • 1 helpfuls

preview document issue on Agent worksapce

Hi All, I have created a HR case and I can view preview document for the same. However, when I try to open the same case on agent workspace for HR case management then i see the below error. Encountered a server issue. Please try again.  Please assis...

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username21 by Tera Contributor
  • 631 Views
  • 1 replies
  • 0 helpfuls

Resolved! Learning Material for HRSD and Scripting

Hi All,I'm new to HRSD and scripting. I want to learn it from basic and do a mainline certification in HRSD. Please help me with documentations and video links related to HRSD and scripting. 

Suvetha S by Tera Contributor
  • 1036 Views
  • 4 replies
  • 2 helpfuls

Resolved! getDisplayValue is failing on string field

Hello Everyone, is something wrong with my script : var visa ;var g = new GlideRecord('sn_hr_core_profile');g.addQuery('number=HRP0153690');g.query();if (g.next){visa = g.getDisplayValue('u_employment_status');gs.print("Print Visa value "+ visa);} St...

kuttti by Kilo Guru
  • 832 Views
  • 5 replies
  • 4 helpfuls

The Employee Experience Pack Onboarding

I'd looking for some clarity for the "Employee Experience Pack: Onboarding". Is this basically considered legacy at this point? I'm assuming so since it only supports Rome. Second, if this is no longer current, does simply adding the Enterprise Onboa...

KB15 by Giga Guru
  • 1565 Views
  • 1 replies
  • 0 helpfuls

To create a new tab called 'Related cases' at the bottom of the case page

I want to create a new tab called 'Related cases' in the table at the bottom of the case page which allows users to relate cases together but the relationship does not impact the State or notes / comments in the case. This request does not replace Ch...

Community Alums by Community Alums  
  • 1096 Views
  • 4 replies
  • 0 helpfuls