Hi everyone!! I am new to ServiceNow and ATF . I am planning to create an ATF test for HR case Creation. Currently I do have atf_test_admin , atf_test_designer roles but I am not able to see some roles in the dropdown like “sn_hr_core.case_writer.” ...
Hello all,I have a requirement where i need to add text "please enter details" in one of the variables of record producer. This text should be greyed and should disappear when the user starts filling the details.This is just like the date field where...
Hi everyone!I got a question: When you are creating a HR Case via back-end, it is different from when you are creating via front-end (Portal).When you create the HR Case via back-end the questions that appear via front-end don't appear via back-end.I...
Hi, We have an HR software that manages employees data. While the employee left the organization, employee profile would be keyed as left in this software. I'm trying to figure out where and how to set it up so it could trigger the ServiceNow account...
1.ADP sends new Employee data to NOW that will create an HR Case [ This is automated, using transform script].2.Once the HR Case is generated, HR Task for the Hiring Manager will be generated. [Using lifecycle event workflow] Can someone explain how ...
Hi Team, I created a Ui Action called 'Create Knowledge' on HR Case Table . after clicking the button it redirects to the article URL.But my customer wants it to stay on the HR case page and display a info message like"This Knowledge Article:KB00100X...
Hi All, Can we add more option in "Related Search Results " search bar like HR service in hr workspace
Hi,I have a requirement to populate the pdf form based on the data in record producer.Can anyone lead me on the step on how to achieve this? I created a HR Service, Record Producer, HR Document TemplateBut I am not sure how can I link the RP and the...
Hi, I have to auto assign HR case to 'abc' Assignment group. HR Service = 'Time Off/Vacation Inquiry'. Case Type = 'Military Leave' Can anyone please help me to set assignment group for this combination. Regards, Nivedita
Hi, Below are the error steps.1. Create HRIT Operations Case2. Open the created case and display the Audit History tab by right-clicking Configure > Related Lists.3. Right-click the upper part and execute Export > PDF (Portrait)4. When I reload the ...
Hi Team, My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.How can i acheive that?i thou...
Hi,I do have requirement that in record producer i am having list collector type field it should map to glid list field type on case form when we select more than options in the list collector it showing only the first selection in the case form fie...
Need to Update catalog variables in RITM. These catalog variables are stored in item_option_new table, but not on requested item table sc_req_item. These variables should get updated when record producer is submitted(same variables filled in RP) or f...
Kia ora Community, Hoping someone can help me understand what I'm doing wrong. Goal is to remove encryption context from attachments when business rule criteria are met. Something in the way I've written the code is resulting in the first attachment ...
All - we're developing a plan to roll out case management (HRSD) CSAT surveys. Would appreciate advice from anyone who have implemented surveys regarding the number and types of questions that proved most valuable for actionable feedback. They would ...
