Install stuck for 4 days now on same item
Demo install stuck since Thursday. Tried changing state to "Queued" and gets stuck on same spot. See attachment. Demo env is tusimpledemo.service-now.com.
Forum Posts
Resolved! Global Search option not available for some users
The global search option is not available in the top menu for all of our backend users. Is this functionality limited to specific roles, such as admins? Or can we make this available to all backend users?
Info Messages in UI pages after form loads
Hi All, We have a use case to trigger approvals on the HR case form and it will be notified to the approvers using custom notification on approval table. Whenever the approver clicks on the approve/reject link from the notification the approval r...
how to hide few variables on approval form on Portal
Hi all, I have 4 variable which are always hidden on form and created to achieve some requirement. But those are showing on portal when user clicks on My Approval menu as shown in screenshot. I need to hide these having sysid ones. Please suggest
Resolved! Hr Fullfillment instructions - can it be a checklist
Hi, I am looking into 'Fullfillment instructions' functionality. Can it be set up as a checklist, so agent would tick mark steps that have been completed. Sometimes we have tickets that go through few teams and it would be good to be able to see whic...
PDF Document Templates - Mapping a checkbox field
Hi folks,Has anyone else explored the PDF Document Templates in depth? I have parsed the Federal I9 PDF form and there are several checkbox field types on the pdf. For whatever reason, I cannot mark these checkbox fields. I have tried mapping a true/...
Compose Email - capture in record activities stream
Hi community, When working an HR Case, some agents prefer using the Compose Email option (3 dots 'more options' menu in top of HR Case) as the rich HTML editor is better for composing detailed information and for attaching documents to send to the us...
Resolved! High Level steps to implement HRSD
We are going to implement HRSD for our HR department. Can any expert give us what are high level steps for HRSD implementation?
Roles - HRSD
Hello , Could anyone please help with the same ? 1. If the HR Service does not have any case options specified , HR Documents must be manually generated for the HR Case . In this situation , who is able to generate an HR document for the case ? A. A...
How to set reference fields when importing data from Excel sheet to Job table[sn_hr_core_job].
Hi, I have a question. How to set the reference field value? Currently I'm using the HRSD. I'm trying to import data from excel sheet and transform it into Job table [sn_hr_core_job]. In the excel sheet i have User column(reference : sys_user) an...
Triggering notification from LifeCycle events
Hi All, I have requirement in where we need to trigger notifications for a new joiner who's email ID is passed as a string type from the Record producer and mapped to a field on HR Core Case. I'm selecting String Mail ID field from HR Core case table...
Can anyone advise if there is free material available to practice for HRSD certification exam? There are a number of sites that require payment, just wondering if anyone else has any other ideas...
Can anyone advise if there is free material available to practice for HRSD certification exam? There are a number of sites that require payment, just wondering if anyone else has any other ideas...
Resolved! Knowledge Article filter by Region/Country as search function
How do I set the Knowledge Article to make it searchable by Region or Country? We do not want to restrict the access but would like to know how we can do a filter by Region and Country.
How to have Transfer Case option in HR Agent Workspace for agents to select COE or at least show the topic category in the HR Agent workspace?
The current out of the box Transfer Case UI action in the HR Agent Workspace shows the entire list of HR services available like so. Because we have a lot of HR Services, this giant list is very confusing for agents to browse through and select the ...
HR Profile Security
We are considering applying HRSD, which has already been implemented globally, to Japan.We want to control access to sensitive information such as HR Profile and Job by country, region, etc.e.g.) HR staff in Japan can only access HR Profile and Job d...
