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Duration Field in not showing data in list view

Hi All, When duration field has 00:00:00  value on form , why its is not showing this 00:00:00 in list view. Its doesn't show anything ? Is that an expected view . If I want to go for reporting and check if that duration field has 00 data its doesn't...

Roshani by Tera Expert
  • 562 Views
  • 3 replies
  • 0 helpfuls

Roles HRSD

Hi,I am preparing the CIS-HR Certification and I have the following doubts: 1. If a person has both Admin and HR Admin role, and he needs to create an ACL for Payroll case table. Select one option that apply:A. In the banner, click on user profile an...

Can I modify the actionable knowledge feedback pop-up window?

Hi, Is there any OOTB option to modify the reasons or pop-up window in general when actionable knowledge feedback is enabled? For example when the knowledge article is flagged, marked as not helpful or rated 1 star. My other question: Is it possible ...

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User504567 by Tera Contributor
  • 989 Views
  • 1 replies
  • 0 helpfuls

Printing HR Case Form

Hi, I found a post from 4 years ago with a similar request to print HR Cases.  https://community.servicenow.com/community?id=community_question&sys_id=68e66ae4dbb5af001089e15b8a961900&view_source=searchResult However, I was hoping that there is an up...

jrusso by Tera Expert
  • 649 Views
  • 4 replies
  • 1 helpfuls

How to hide variables from variable summarizer in portal

Hi all,   Can anyone guide me on how to hide some variables on the variable summarizer in the additional details tab of the portal. I navigated to standard ticket configuration and i selected  the target table where i created record producer. In the ...

Balaram7 by Kilo Sage
  • 1488 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to hide worknotes for a particular group

Hi, My requirement is to restrict work notes on the employee relations case for a particular group of users (Eg: ABC group). The work notes should be available for the user(ABC group user) during case creation but after the creation of the case, the ...

Blessy2 by Tera Contributor
  • 785 Views
  • 2 replies
  • 1 helpfuls

Resolved! HR Service name change

Hello All, I'm looking to rename HR Service and want to check implication for that action. Can we change HR Service name from AbsenceA to AbsenceB and update template/record producer names as well? Topic Category/Details stay the same. Any help in un...

Update HR Profile

Hello, I have a general question. We have HR profile connected to user in service now. We want to update Date of birth field for all the HR profiles in service now. May be around 10k users. I have 2 questions..   1. How do we do that?  using excel wi...

radt by Kilo Guru
  • 578 Views
  • 5 replies
  • 0 helpfuls