I would like to auto assign/map the manager field on HR Profile to the "Assigned to" field on HR Case., whenever new HR Case is created.
Right now, whenver HR Case is created by default it is assigning to HR Onboarding group and gets assigned to any user in that group. How and where do I remove this and add auto assign process as stated above.
Screenshots below.
Please let me know the process/script to achieve this.
@Ankur Bawiskar @Susan Britt @Sandeep Rajput @Community Alums
Ohh, Yeah just identified that assignment rule and made it inactive.
But still the "assigned to" field is not getting manager field value from HR Profile/User profile, though I have added it in HR template.
Can we directly add any script in the HR assignment rule something like
i.e. HR LE Case assigned to = HR Profile Manager
@Community Alums
Im just trying with the below condition and script, would you be able to look and rectify it pls.
Condition : When HR Service - Employee Onboarding (put in applies to section)
Script :
