Hi All, We encountered an issue where for few cases, the notifications are not triggering when watchlist user comments on the ticket.Can anyone provide your expertise on this, what could be the reason? Note : Notification to "assigned to" when watchl...
we are receiving below error message when creating the PA jobs. under "Human Resources: Performance Analytics" application. "When targeting a global resource, only ServiceNow authored scopes are allowed as sources" We also tried creating the PA jobs ...
Hi All,I am struggling with getting a Choice Interactive filter to work. I want to filter based on a unique field I created on the HRIT Operations Case COE Table, the filter list is correct but isn't working. I made sure to check the Follow Interacti...
Hi All, I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to ...
How to achieve this. Please respond to this Question@Ankur Bawiskar @hvrdhn88 @asifnoor @Jaspal Singh @Community Alums Create UI ActionName: ApprovalTable: incident UI Action should doOpen DialogDropdown to select approval stateComment fieldDialog s...
An incorrect schedule is attached to the case in the "Show SLA Timeline" section.For instance, I am an Opened user from Italy in the HR case management system. If we create a case, it should be tied to the Task SLA under associated links in the HR ca...
Hi, We have a requirement to personalize AI Search results based on country on portal. To implement this we had to create results improvement rule on the country field on knowledge table. After implementing this we found that it is not working as exp...
We have created a custom Widget in order to display approvals matching a specific set of conditions. In order to make use of it, we have created a new entry in the To-Do list configuration's Widget Mappings for Approvals /nav_to.do?uri=%2Fsn_hr_sp_to...
Hi all ,There is a field 'Due date' in my table . Email Notifications should be sent to the Processor (Assigned to) 2 weeks before the Due date and one day after the due date . How can I do this ?If It can be done using flow Designer , it will be v...
Hi everyone, I have a request to add a custom variable on back-end when creating an HR Case. The thing is, I don't want to create a new entry on the table for this, I want to find a way to make this achievable maybe by a record producer and a flow.. ...
Hello everyone,I encountered an issue with sending bell notifications to the assigned agent triggered by record changes. Currently, the notifications are only working for one operator, causing multiple notifications to be sent and potentially spammin...
Having one requirement in which 5 Multirow variable set are present and each one of have validation.mrvs1 - less then 10 rows allowedmrvs2- less then 2 rows allowedmrvs3,mrvs4,mrvs5- only 1 row is allowed And above sum should be 10=mrvs1+mrvs2+mrvs3...
Hi, i have a problem where when i select Lifecycle Events and Journey accelerator in Journey configuration my template disappears from the portal. From what ive seen the template should continue to be there to be used from Journey creation page. Imag...
HiIn My requests case page in portal, previously we have been using our customized standard routing portal but recently we have been changed to standard ticket route as its OOTB functionality in order to show the additional details section for custo...
Hello Team, We have a custom field on HR Agent Workspace which is set to be visible for few HR Services and now we want to make it visible for few more HR services.We tried with finding UI Policies, Business Rules and Client Scripts but did not find ...
