I need to create a report where i need to track for all tickets that are in State: - On Hold- Resolved to include the reasons for "on hold" and "resolved" options. ThanksFernando Marques
Hi all,I was having two variables i.e., for example request and type where request consist of two choices( a and b) and the type(list collector variable) consist of 5 choice. when i select the request i.e. choice a then only 4 choice has to be displ...
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Hello All, I have a requirement, If a logged In user is a Part of "London Creator" Group. after Submitting a request fromRecord Producer. in Native Form there is one Field Creator Group, so it should filled with the assignment group name. Please help...
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
suppose HR criteria is like Conditions are Role is Hr basic So HR service is available to all the agents who is having HR basic role. So is it possible that HR agents can raise the HR case by using Record Producer- for any User If not is there any ot...
This HR case has been assigned back to the group as the previous 'Assigned to' user ${assigned_to} is now inactive or no longer a member of ${assignment_group} group. I have written the above line in the notification body. It is populating the assig...
Hello Experts, I am very new to HRSD. Few days ago we received email from ServiceNow stating the below Our product management team has reached out to share that your instance is still on an old Workday integration (sn_hr_integrations) that was deprec...
Hi All,I created a flow designer to create hr cases when parent case is closed complete and additional comment is inserted . The flow is working as expected but while creating a new case i am copying a choice field from parent to the child case. The ...
I'd like to track our company's SN certifications per user within our instance. Anyone know if there is an api for nowlearning so that we can access the information found on the my company report page? (i.e. micro certs, mainline certs, status)
Hi All,I am learning portal development in servicenow , can you please share any learning material on css , bootstrap , angularjs. Please free to suggest any udemy learning too on servicenow portal.
Hi On HR Case form when I am trying to change the opened for ,the subject person is also getting populated with same opened for field value which should not happen in our requirement Can you pls suggest how to proceed further as I understand its o...
Is it possible to export a Knowledge Article to a word document?
We have a requirement where we need to auto close the case when all the Task's related to parent case is completed.No for cases it can be done easily but For LEC cases we don't not know when all the task's will be triggered because we do have some si...
