Catalog form
Two fields : Select Box : action : two choices (Extend , No extend). : Select Box :visible : two choices (Contract , No contract). If the user action field select (extend choice ) then visible field "No contract" should be visible an...
Forum Posts
Schedule reports
Hi All,I am scheduling a report of cases in excels format , I observed that sys_created_on date in excel sheet is different from the created time shown in the system . The time difference is one hour exactly . What is the reason for this and the defa...
Does a Closed Incomplete Submit Catalog Item task type creates a child case?
I have a requirement where on a Submit Catalog Item Hr task type, the Employee has to add some details. If it is not filled for a certain time, that is 24hrs, the task should be closed incomplete and the fields should be submitted blank in the child ...
Catalog form
The new choice in "Roll" shall provide the system name value BI-Azure-AD(fxe-ece) and AAB (fnd-domain). The prodcut owner demands that such default values will not be hardcoded in client scripts(see BI fill FND_domain and fhx-ece on change of fhx-ac...
How to view any tickets updated (at any time) by an individual
Hi All, We have a requirement where we are trying to view tickets updated by an individual at any point in the month. Currently, the 'updated by' function only shows who the last person the ticket has been updated by. Is there any other way to view t...
Catalog form
Hi ,Two fields : Type :Environment (cloud,gm,ga,ld,ps) : Multiple choiceType : Search by account (email,account owner,windows) : Multiple choice If the user selects search by account is "account owner" then it should be visible (cloud,gm,ga,ld,ps) in...
How to know HR cases REJECT Acceptance by users
How to know HR cases REJECT Acceptance by users
Auto resolution for HR getting error while configuring setting
Hello everyone,I am implementing Auto resolution for HR.I am getting below error. Also I have tested this for HR case, case is assigning to HR bot but not providing any recommendations. Also followed troubleshooting guide provided in below video Issu...
Portal - themes
Hi All,I am studying ServiceNow portal . I came across themes. I can see that we can add CSS includes to the themes. I opened a stylesheet in the stylesheet there were lot of classes , how can i identify where this class belong to ? Thanks in advance...
Regex to get the words between @ and .com in the mail address
Hi All,Please help in writing a regex value to get the words between @ and .com in the mail address . var email = "user@example.com";var match = email.match(/(?<=@)[^\.]+(?=\.com)/);if (match) {gs.info("Matched word: " + match[0]);}After running the ...
Want to get recursively nextPage value from response body in Integration
Hi All/ @Sandeep Rajput ,We have one integration requirement where 3rd party side has 75K records, that we want to pull in ServiceNow table.we are not ensuring that 75k records are ServiceNow side getting or not.In endpoint URL we are passing page si...
Teams integration with a store app
Hi all, After setting my servicenow integration app on microsft teams, the next step I want to take is to notify the teams users within a chatbot (not within the embedded employee centre) so that they can act in response to that notification. The no...
ServiceNow for Teams app chat bot configuration
Hi all, I have set up my servicenow for microsoft teams app, managing to install it on my teams and other members.However, when using the chat bot, it seems to be connected to a different instance from the one I am aiming at connecting to (the instan...
Service Catalog
created one catalog item and create one ui policy , after i will try to create ui policy action in the "Variable name " showing empty . Again i will check variables create created or not in the form level total 8 variables created. Any idea how to re...
Resolved! How to install ServiceNow for Teams app on non-admin users
Hi all, I've just set up my ServiceNow for Teams on my Teams application as an admin user, and it went well.The next step I want to take is to do the same thing on other users who are not admin. What I did was adding a particular user on Teams admin ...