Make fields read-only on Case creation form

[Palak5]

Hi All,

I have configured a case creation form for a specific HR service.

When the HR service is filled, the description of that HR service is populated so that the user knows what exactly that HR service means.

I want to make this field read-only.

You can't use the UI policy, BR, or client script as this form is not a table.

TIA

[Community Alums]

Hi @Palak5 ,

When you say it's a form . it's a Record Producer correct??

If it's a record producer, the record should be kept on a table.

As per your 1st line, it's a case creation form, so it has be sn_hr_core table unless you created a custom table or any other table.

[Palak5]

Hi @Community Alums 

The form I am talking about is: sn_hr_core_case_creation.

It is a UI Page

[Community Alums]

Hi @Palak5 ,

 Thanks for clarifying !!

 You can get the reference from this solution and meet your requirement:

https://www.servicenow.com/community/itsm-forum/how-to-make-a-field-readonly-on-ui-page/td-p/582685