As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.
I am aware of Standard Ticket Configuration but do not know where this can be set up.
Hi @tahnalos ,
You are in the right place.
1. Make all existing Standard Ticket Configuration records inactive (child table configs override the parent).
2. Keep only one active Standard Ticket Configuration on the parent table.
3. Open that record, uncheck Advanced, and add the required fields under Info fields.
4. Save the record.
5. Log out and log back in to Employee Center to see the changes.
⚠️ Some fields are restricted and won’t display in Employee Center:
https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/task...
Thanks, and regards,
Siddhesh Jadhav
If this resolves your issue, please mark this response as Helpful and Accepted.
Hi @tahnalos ,
You are in the right place.
1. Make all existing Standard Ticket Configuration records inactive (child table configs override the parent).
2. Keep only one active Standard Ticket Configuration on the parent table.
3. Open that record, uncheck Advanced, and add the required fields under Info fields.
4. Save the record.
5. Log out and log back in to Employee Center to see the changes.
⚠️ Some fields are restricted and won’t display in Employee Center:
https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/task...
Thanks, and regards,
Siddhesh Jadhav
If this resolves your issue, please mark this response as Helpful and Accepted.
