Hello SN Comm,
Current we have one of our Non-Production instances on Kingston using the new HR Case Scoped Application. That way we can go through, set it up as we need it to be, and will migrate at a later time. However, right now I am trying to test incoming emails so that I can see how an HR Case is created under the HR Case General Inquiry - as it is supposed to do.
Under the Email Accounts, I was able to locate the email address I should be using for testing. The email address to send emails in to so that the system can create an HR Case. Unfortunately, an HR Case is not being created - an Incident is.. We do not want that as we are not using Incidents. Now, Both Production and our other Test Instances are set up correctly to take incoming emails and create HR Cases. I can't think of (or remember) what I need to do in order to have the system point the incoming emails to HR Case. All inbound email actions for HR Case are active and look to be coded corrected (all are OOB anyway). I have turned off all Incident Inbound Email actions for now while I try some testing.
Is anyone able to point me in the direction as to how I need to correct this? To make sure incoming emails point to HR Case table? I know the email accounts are usually mostly controlled by SN themselves. Should I log a SN HI ticket with them asking for them to correct this?
Thanks in advance SN Comm!
-Rob
