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how to create report for SLA met cases from task_sla table

poornima batchu
Tera Expert

‎05-02-2022 04:25 AM

hi

  I am trying to create a report to show sla met cases from task_sla table. Is it possible to create report to show only the current status as there are several sla's will be trigerred for a particular case but how to create a report to showonly single sla status.

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Community Alums
Not applicable

‎05-02-2022 10:27 AM

Hi Poornima,

 

PFB the video to achieve the report.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

 

You can find more videos on this playlist on YouTube

 

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