How to disable content from getting translated in service portal

Singh3
Tera Contributor

‎04-29-2024 06:12 AM

Hi,
I have a scenario in which we are pulling the value of the connected content from backend and retrieving the values in a widget. These however are getting auto translated which we do not want. Is there a way by which we can stop this auto translations from happening?

The coding lines are as follows:

if(grTopic.next()){
                var result;
                if(data.contentype =="featured")
                {
                    result = {
                        name:grTopic.getDisplayValue(),
                        sysId:grTopic.getUniqueValue(),
                        connectedContents: _getFeaturedContents(grTopic.getUniqueValue(),grTopic.getDisplayValue())
                    }
                }
                else if(data.contentype == "connected")
                {
                    result = {
                        name:grTopic.getDisplayValue(),
                        sysId:grTopic.getUniqueValue(),
                        connectedContents: _getConnContent(grTopic.getUniqueValue(),grTopic.getDisplayValue())
                    }
                }
                topicData.push(result);
            }
        }
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Community Alums
Not applicable

‎04-29-2024 07:12 AM

Hi @Singh3 ,

there's a few things to unpack here:

  1. Is it technically possible - yes, you would need to find the translations in the [sys_translated] and [sys_translated_text] tables respectively, which won't be a small task. 
  2. It would not be in-line with our best-practice, because this would by definition create a "mixed language experience" leading to a sub-optimal User-Experience (UX).

If users who have their language set to the language in question and want to navigate around where they don't understand English, they would struggle - hence the bad UX comment.

 it is not advisable to do this as it wouldn't be in the best interest of the end-user and defeats the objective of having a translated UI,

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