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How to Enable Knowledge Article Translation Functionality?

bartoszkulisz
Tera Contributor

3 weeks ago

Hey All,

 

I’d like to ask for your help regarding Knowledge Article translation.
In one of the companies I’ve seen, each Knowledge Article had a button or plugin that allowed users to translate the article into a specific language selected from a dropdown menu at the top of the page.

Do you happen to know how we could achieve something similar? Is there any dedicated plugin available for that?

 

Thanks for any input!

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SupriyaWaghmode
Kilo Sage
Kilo Sage

3 weeks ago

Hello @bartoszkulisz 

 

Please check below links which mention how you can translate  knowledge articles in ServiceNow ,  

 

The starting point for knowledge translations should be from Knowledge management, rather than localization framework.

Activating Knowledge Management Advanced (com.snc.knowledge_advanced) makes the entry in the "Localization Frameworks" ->Artifact Configurations for "Knowledge" with the Processor Script.

Please follow the steps
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1638770


able to translate the knowledge articles directly in portal
https://www.servicenow.com/community/itsm-forum/can-end-user-able-to-translate-the-knowledge-article...

Translate knowledge articles using Dynamic Translation
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen...

 

Please mark accept the solution  resolve your query.

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Thanks & Regards ,
Supriya Waghmode |ServiceNow Consultant
+91-9768700534

 

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