How to hide the fields in the mrvs using client scriptsRecently I got to know about g_form.getValue(g_form.getDisplayBox('field_name’).id)Not sure how it works.and also how to get/set values field values which are outside the mrvs to set those field ...
HI Team, I have create a HR Header Configuration, I tried to use custom title but its not working but the Person Row is working. Please find the attachments and let me know if I am trying anything wrong. Thankyou
Hi, i had a list type field with already 2 documents in it and now through flow i need to update this field with 5 other documents without deleting the first 2 documents already added in the field Thanks,Jhansi
Hi, I have a requirement to add Date field that should only allow user to select future dates, and we used client-side validation to fulfill the requirement. I would like to know, if there is there any way to disable past date from the Date field, i...
Hi all, I would appreciate your support regarding one situation.Several Email Client-Quick Message templates have been created in our instance (1000). At this point, we need to 'transfer' them into the Email Templates table, and we are wondering if i...
Hi ServiceNow Community,We're migrating various application requests from a legacy system to ServiceNow, starting with verification letter.Our legacy system has a delegation feature where users (e.g., those with disabilities or on leave) can designat...
HI Team, In the HR Module, we are using the rich_description field. Any text entered into the rich_description field. It is also copied into the description field as per the out-of-the-box behavior.However, while copying the data, it includes HTML ta...
Hi all, For my employer (who has a lot of employees), start using the ServiceNow EDM module. I was wondering if anyone has experience with data storage and potential server impact. As we are dealing we over 7TB of data storage, i was wondering how Se...
Hi, I have created below client script to hide state choice based on condition. Its working fine but getting failed while testing using ATF. function onLoad() {if (g_form.getValue('state') == 'new'){ g_form.removeOption('state', 'on_hold');}if (g_...
I am looking for an end to end process guide of ServiceNow HRSD. The guide must contain complete descriptive information of all HRSD modules and applications. Can anyone help please.
how to restrict the kb article visible to only specific assignment group in HRSD?
I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...
Hello SN Comm Team, I am looking to see if we can expand the number of Response Templates to show up when working in the Agent Workspace for HR Case Management. It looks like the limit is set to 10 somehow, and the client would like the limit to be u...
We ran a few tests in production to confirm the functionality, and cases are flipping to "Work in Progress" upon receiving an email if the response is coming from an internal email. However, cases did not change status when the inbound email was from...
Hello all, Could you please confirm whether the CSM Standard SKU supports MS Word document generation? If not, which SKU includes that capability? Thanks in advance. Mansor
