notifications before 3 days to due date

[siva58]

hiii,

need solution for, send a notification to user 3 days before the Due date....

ex: if due date is 3/02/22, notification will be trigger 3 days  before the due date(01/02/22)...

[Patrick Fedigan]

Hey Siva,

If the due date is not part of a workflow/flow, I would create an event based notification, event, and scheduled job to handle this request. The scheduled job will run daily to check if the due date is 3 days away and if it is, generate an event for the notification. See this post for more details -> https://community.servicenow.com/community?id=community_question&sys_id=01f17314dbd7a7802e8c2183ca96...

If the record in question with a due date can have a flow, I would create a new or modify an existing flow to include a wait until condition to check when due date is 3 days away and then either generate the same event or use a flow notification activity.

Hope this helps,

[John Zhang1]

This post - How to send notification when due date reached has the solution you want.

Please let me know if you have any additional questions.

[Community Alums]

Hi Siva,

Try this:

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Ankur Bawiskar]

Hi,

you can use flow designer for this

1) flow runs daily and checks if due date is exact 3 days from now

use this condition in flow to apply filter condition

due_dateRELATIVEGT@dayofweek@ahead@3^due_dateRELATIVELT@dayofweek@ahead@4

check this link for solution

https://community.servicenow.com/community?id=community_question&sys_id=f8cafac1db7a281011762183ca96...

Regards
Ankur