How to make assignment group mandatory in HR case based on hr services?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-03-2025 03:36 AM
How to make assignment group mandatory in HR case based on hr services? I tried using ui policy or CS, didn't work. Help me please
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-03-2025 03:42 AM
Hi @Apaul ,
Can you please share the client script you have written?
Regards,
Mohammad Danish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-03-2025 03:44 AM
Hello Apul,
How many HR Services do you have to add this condition ?
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-03-2025 03:47 AM - edited 07-03-2025 03:49 AM
Olá @Apaul,
If it is related to the HR Case form, you can set it on the data policy level but it would be enforced always, or do you want to make it mandatory only under specific conditions?
When using client script, do not forget to restrict the option for list view - not allowed to remove the value if there is existing one.
Please share your configurations to help you.
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-03-2025 03:58 AM
Please share some screenshots where is this required
what did you try?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader