how to populate extra details in HR case description after submitted the HR Service case

rubina khatun2
Tera Expert

‎01-10-2023 06:26 AM

Hi Team,

 

I want populate extra details in HR Case description field after submitted the HR Service/Record producer Request 

 

in case form description field i wanted to Show user id also after Rubina khatun i marked in yellow color 

rubinakhatun2_0-1673360496242.png

rubinakhatun2_1-1673360688154.png

 

 

Thank You !!

0 Helpfuls
  • 365 Views
1 REPLY 1

Community Alums
Not applicable

‎01-10-2023 10:26 PM

Hi @rubina khatun2 ,

you will have to tweak the OOB script include to Debug the internal functions and update it.

Script Include: hr_ServicesUtil

Function: createCaseFromProducer

and this is the function within that script include which gets the questions and it's answers

Function: _getProducerQuestions

The OOB Record Producer script (see below) should only copied the updated variables to the Description of the resulting HR Case.

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);
0 Helpfuls