how to populate extra details in HR case description after submitted the HR Service case
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01-10-2023 06:26 AM
Hi Team,
I want populate extra details in HR Case description field after submitted the HR Service/Record producer Request
in case form description field i wanted to Show user id also after Rubina khatun i marked in yellow color
Thank You !!
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01-10-2023 10:26 PM
Hi @rubina khatun2 ,
you will have to tweak the OOB script include to Debug the internal functions and update it.
Script Include: hr_ServicesUtil
Function: createCaseFromProducer
and this is the function within that script include which gets the questions and it's answers
Function: _getProducerQuestions
The OOB Record Producer script (see below) should only copied the updated variables to the Description of the resulting HR Case.
new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);