How to print article from Service Portal.

niveditakumari · ‎06-19-2023

Hi,

I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage).

When we open article on Service Portal and click on ctrl + P to print article then it is printing other things like Impersonate, Logout, Tours, I don't need this things to print. I need only KB article to be printed.

I have done ctrl + P and it is printing many things. Please see attached screenshot.

Can anyone please help me how to print article instead other things.

Regards,

Nivedita

Community Alums · ‎06-19-2023

Hello @niveditakumari ,

Please refer this share project "Add wordcount and print functionality on knowledge article (Portal)".

URL: https://developer.servicenow.com/connect.do#!/share/contents/2421893_add_wordcount_and_print_functio...

Go to this URL and download the update set and commit it. This is for two things: to count words in the knowledge base and also have print functionality. So if you don't want word count, then remove or comment that part of the code of the widget.

OR pls refer:

https://www.servicenow.com/community/developer-forum/printing-knowledge-article/m-p/1484570

https://www.servicenow.com/community/now-platform-forum/printing-kb-article-from-service-portal/m-p/...

https://www.servicenow.com/community/developer-forum/how-to-add-printer-friendly-option-in-kb-articl...

@niveditakumari, Please mark my answer as "Accept as Solution" and "Helpfuls." If it works for you.

Thank you!

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